ZipRecruiter is hiring a
Enterprise Customer Success Manager

Summary

Join our team as an Enterprise Customer Success Manager and play a key role in supporting our rapidly growing Enterprise business. As the Enterprise Customer Success Manager, you will oversee several Enterprise client accounts, own effective client onboarding, implementation, training, and engagement, and provide meaningful strategic insights and recommendations to our clients to ensure their success on our platform.

Requirements

• 5+ years of experience as a Customer Success Manager, Account Manager, or other relevant experience
• 1+ year of experience working with Enterprise and/or high value clients
• Experience with Recruitment Advertising and/or Performance Based Advertising
• Passion for providing excellent client service and creating “WOW” experiences for customers
• Ability to develop and deliver compelling presentations using data storytelling
• Experience working with programmatic platforms is a plus
• Detail-oriented, organized, and strong time-management skills
• Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
• Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
• Excellent problem-solving skills working in ambiguity and with limited direction
• Ability to work both independently and within a team environment
• A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and provide recommendations to make our product and customer experience even better
• Advanced knowledge of G Suite and MS Office Suite (Word, Excel, PPT)

Responsibilities

• Serve as a trusted partner and recruitment expert to key customer stakeholders
• Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals and maximize their ROI
• Oversee account setup and project manage the implementation to launch, including customer training and onboarding to set the client up for success
• Collaborate with the Enterprise Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
• Define success criteria with clients and monitor and optimize performance to ensure targets are exceeded
• Leverage data and analytics to improve effectiveness of each client’s recruitment advertising campaigns and showcase long-term customer value
• Serve as an intermediary between our customers and internal teams to troubleshoot technical issues and to advocate for enhancements that improve our product and customer results
• Maintain advanced knowledge of various industry technologies and ZipRecruiter products and services
• Travel to client premises as needed to review performance and recommend additional product offerings