πAustralia, New Zealand
Enterprise Implementation Manager
closed
Supermove
π΅ $115k-$145k
πRemote - Worldwide
Summary
Join our team as an Enterprise Implementation Manager to lead the implementation of Supermove's software platform for large moving companies, working closely with customers to deliver a delightful experience.
Requirements
- You have at least 4-6+ years of experience as an Implementation Manager (leading account implementation processes in the software or technology area, strongly preferred if coming from Vertical SaaS)
- 2-3 years if they have several strong internships and work experience at Series A-C companies + good school
- You have been a primary owner of a large implementation and know what it takes to make an enterprise customer successful
Responsibilities
- Skillfully project manage a portfolio of ~10 customer accounts that have recently signed up for Supermove and are ready to deploy
- Keep every stakeholder accountable by regularly knowing exactly which step of the project they are in, and which date they plan to keep their next step
- Coordinate cross-functionally by regularly updating a public and internal project plan for each customer
- Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience
- Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All with the goal of launching them onto our software end to end
- Master knowledge about our product in order to effectively visualize what success means for the customer
- Cultivate strong, strategic relationships with customers to establish yourself as a trusted advisor , collaborating with them on product enhancements and ensuring the product meets evolving needs
Benefits
- Market comp, medical, vision, dental
- Remote first
- Provide direct input to overall company strategy
This job is filled or no longer available
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