Enterprise Implementation Manager

Summary

Join our team as an Enterprise Implementation Manager to lead the implementation of Supermove's software platform for large moving companies, working closely with customers to deliver a delightful experience.

Requirements

• You have at least 4-6+ years of experience as an Implementation Manager (leading account implementation processes in the software or technology area, strongly preferred if coming from Vertical SaaS)
• 2-3 years if they have several strong internships and work experience at Series A-C companies + good school
• You have been a primary owner of a large implementation and know what it takes to make an enterprise customer successful

Responsibilities

• Skillfully project manage a portfolio of ~10 customer accounts that have recently signed up for Supermove and are ready to deploy
• Keep every stakeholder accountable by regularly knowing exactly which step of the project they are in, and which date they plan to keep their next step
• Coordinate cross-functionally by regularly updating a public and internal project plan for each customer
• Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All with the goal of launching them onto our software end to end
• Master knowledge about our product in order to effectively visualize what success means for the customer
• Cultivate strong, strategic relationships with customers to establish yourself as a trusted advisor , collaborating with them on product enhancements and ensuring the product meets evolving needs

Benefits

• Market comp, medical, vision, dental
• Remote first
• Provide direct input to overall company strategy