Interactive Brokers is hiring a
Enterprise Service Desk Analyst

Summary

Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. As a Service Desk Analyst, you will act as the initial point of contact for all staff, helping to explain, quantify and define their technological issues.

Requirements

• Willingness to work shifts and weekends
• Technology enthusiast
• Good communication and problem-solving skills
• A keen desire to explore and learn new concepts, systems and technologies

Responsibilities

• First line of contact for all employee IT service requests and issues, including: Linux, Mac, and Windows desktop hardware and software
• Capture, validate, log, categorize, and prioritize service requests and issues
• Perform initial triage and provide solutions within the agreed SLA
• Escalate complex issues promptly to the next level of support
• Effectively communicate status updates and monitor issues to closure
• Contribute to knowledge base articles to share knowledge
• Develop and improve problem-solving troubleshooting workflows for issues and incidents

Benefits

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups