Enterprise Technical Account Manager

Summary

Join Red Canary as an Enterprise Technical Account Manager and become a technical liaison for our enterprise customers. You will work closely with sales and customer success teams, ensuring the successful implementation and utilization of Red Canary's products. Responsibilities include technical onboarding, documenting customer requests, creating best practices, troubleshooting, and providing technical leadership. You will need 3+ years of enterprise experience in designing and implementing infrastructure initiatives with security technology familiarity. Red Canary offers a competitive salary, bonus program, stock options, and a comprehensive benefits package including 100% paid medical, dental, and vision premiums, flexible time off, paid parental leave, and a flexible work environment.

Requirements

• 3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies
• Strong understanding of technology and security products
• Ability to clearly communicate complex solutions in an easy to understand manner
• Strong ability to prioritize tasks and issues using sound data and metrics
• Experience solving Level 2, and 3 Support cases
• Experience consulting enterprise customers
• Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others
• Strong enterprise-level troubleshooting

Responsibilities

• Act as the technical liaison with Red Canary’s enterprise customers
• Work closely with Sales and Customer Success to align technical use cases with business value
• Document and track customers’ feature and support requests
• Technical onboarding of new customers
• Document best practices and troubleshooting guidance
• Tracking activity, documenting root cause, and reporting
• Serve as a technical subject matter expert, focusing mostly on the use case planning, testing, troubleshooting, and implementing
• Drive innovation by leading initiatives to develop new capabilities on the Red Canary platform
• Provide technical leadership within and outside of your immediate team
• Guide customers through the technical onboarding, adoption, and optimization of Red Canary
• Act as an internal advocate for your customers' needs
• Work collaboratively with team members to improve overall Red Canary customer experience
• Train and mentor team members
• Lead technical training sessions

Benefits

• 100% Paid Premiums: Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period
• Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits
• Fertility Benefits: All new hires are eligible for benefits as of their first day
• Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays
• Paid Parental Leave- Full base pay to bond/care for your new child
• Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses
• Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US
• The targeted base salary for this role is $100,200 - $120,000 per year
• This role is also eligible for participation in the company's bonus program, and eligible for a grant of stock options, subject to the approval of the company's board of directors