Technical Account Manager

Summary

Join Matik as a Technical Account Manager and play a key role in onboarding new enterprise customers and driving product adoption. You will own a portfolio of strategic accounts, ensuring successful implementation and maximizing customer value. Collaborate closely with internal teams to gather customer feedback, identify expansion opportunities, and conduct regular business reviews. Analyze customer data to identify trends and recommend best practices. Lead cross-functional initiatives to improve customer engagement and satisfaction. This role requires strong communication skills, experience in B2B SaaS, and proficiency in SQL and Salesforce.

Requirements

• 4+ years of experience in a customer-facing role, with a focus on Enterprise or Strategic Customer Success in the B2B SaaS space
• Proven track record of managing complex customer relationships and driving successful outcomes for large accounts
• Exceptional written and verbal communication skills, with the ability to articulate technical concepts to non-technical stakeholders
• Results-driven mindset with a collaborative approach to problem-solving and relationship management
• Experience collaborating with Sales teams to align on customer strategy and renewals
• Intermediate SQL skills with proficiencies in Salesforce.com and business intelligence tools (e.g., Mode, Looker, Tableau)

Responsibilities

• Own a portfolio of strategic enterprise accounts, ensuring successful implementation and maximizing value for our customers
• Collaborate closely with Product and Engineering teams to gather and prioritize customer feedback for product enhancements
• Partner with Relationship Managers to identify and develop expansion opportunities, demonstrating the value of our offerings to support renewals
• Drive product adoption by conducting tailored monthly check-ins and quarterly business reviews with key stakeholders, providing strategic insights to align our solutions with their business goals
• Analyze customer usage data to identify trends and recommend best practices, driving new use cases and optimizing customer experiences
• Lead cross-functional initiatives to improve customer engagement and satisfaction, working with Marketing and Sales to align efforts

Benefits

• A fully remote working environment with flexible working hours
• Amazing benefits - 100% paid coverage (medical, dental, and vision) for employees
• Stipends for home internet and wellness
• Reimbursements for home office equipment and learning & development
• Brand new Mac laptop
• Unlimited PTO, plus every other Friday off during the Summer
• Company-paid lunches every Friday