Enterprise Technical Account Manager

Summary

Join Talon.One's team as an Enterprise Technical Account Manager, driving success for enterprise clients using the company's API-first promotion engine. Take ownership of the technical integration process, ensuring seamless platform integration into client ecosystems. Proactively monitor API usage, resolve issues, and manage escalations with Engineering and Customer Success teams. Lead onboarding design, manage expectations, and deliver value to boost retention, growth, and satisfaction. Explore new tech partnerships and integration opportunities to expand the ecosystem. This is a remote role, requiring proximity to New York, Denver, or Boston.

Requirements

• 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant or other related role
• Experience with full ownership of complex API integrations for assigned accounts
• Ability to successfully handle Enterprise accounts, which would make you eligible for an Enterprise Technical Account Manager role
• Proven experience with SaaS based products
• High level of problem-solving attitude in a troubleshooting environment
• Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
• Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
• Analytical understanding with a high focus on data-driven decision making

Responsibilities

• Take ownership of the integration process of our API-driven platform with our clients' ecosystem
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination
• Own and manage a book of assigned customers, including Enterprises, with a focus on the customers API usage, ensuring retention, growth and overall customer satisfaction
• Work together with Customer Success Managers and our Engineering team towards providing great client service
• Find new technology partners and integration possibilities
• Manage customer expectations and lead them to customer satisfaction
• Design Customer Onboarding Processes
• Work with support on escalated tickets

Benefits

• Learning budget and LinkedIn Learning
• Competitive salaries & 401(k) plan w/match
• Medical, dental, & life insurance
• Flexible PTO
• Uncapped commission structure
• Mental health support with Nilo.health