Axonius is hiring a
Escalation Engineer

Summary

Join our team in Brazil as an Escalation Engineer and be part of our rapid growth! As a key member of our performance and stability engineering team, you will empower our users with a rich feature set, high availability, and stellar performance level to pursue their missions. You will serve as an escalation point within our organization, providing rapid response to emerging issues, and collaborate with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.

Requirements

• 5+ years of senior-level experience in a customer-facing role supporting enterprise software
• 5+ years of senior-level professional experience working with APIs, Linux, and Docker
• Experience working with CURL and creating CURL commands based on Python source code
• Extensive experience with networking and network troubleshooting
• Proven experience performing Disk Extensions, OS Upgrades, and Performance Analyses
• Research skills and ability to understand and resolve complex issues utilizing analysis tools and vendor documentation

Responsibilities

• Primary escalation point for complex issues that cannot be resolved by Technical Support Engineers
• Rapid triage, analysis, and response of complex system and/or software related issues including outages, performance issues, and business blockers
• Triage information from multiple sources to spot and respond to trending issues and wide events
• Immediately join customer calls with customer IT teams, and provide solutions to and analysis of high-urgency issues relating to system and/or software
• Use proactive tools to respond to and resolve priority issues
• Evaluate performance issues and make resource adjustments to customer environments
• Occasionally cover Outages outside normal working hours

Benefits

• 100% coverage of Health Plan (Sulamerica Executivo)
• Dental (Odonto Prev) and Life Insurance for the employee
• Meal voucher
• Growth Bucks