Remote Systems Support Engineer

Summary

Join Keeper's B2B EMEA support team as a driven Systems Support Engineer, providing technical support to clients, resolving technical issues, and communicating with various teams. This hybrid position is based in Cork, Ireland or fully remote.

Requirements

• 5+ years of experience in IT Management and System Administration
• Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
• Experience working with Single Sign On (SSO) environments
• Experience setting up and configuring Active Directory
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Excellent command of Linux Shell and PowerShell
• In depth knowledge of prem/cloud/hybrid environments
• Working knowledge of Python

Responsibilities

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritised, resolved, and incorporated into the product release cycle
• Assist customers in the installation and deployment of Keeper’s software products
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and engineering expertise
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base

Preferred Qualifications

• Bachelor's Degree or equivalent experience
• Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
• Ability to adapt, overcome objections, and learn complex solutions

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme
• Above Market annual Bonuses