Axonius is hiring a
Performance Escalation Engineer

Summary

Join Axonius as a Performance Escalation Engineer to help build software that solves problems, empower users with a rich feature set, high availability, and stellar performance levels. As an escalation point within our organization, you will provide rapid response to emerging issues, handle emergent issues proactively where possible and reactively where necessary, and join critical customer calls on-demand to quickly diagnose and resolve urgent issues.

Requirements

• 5+ years of senior-level experience in a customer-facing role supporting enterprise software
• 5+ years of professional experience working with Linux
• 2+ years of professional experience working with MongoDB with proven knowledge of internals and in-depth performance troubleshooting and remediation
• Experience with monitoring and related technologies (Grafana, Prometheus, APM) strongly preferred
• Experience working with Redis and Celery is preferred
• 2+ years of programming experience (structured and OO) with one or more high level languages, such as Python, Java, C/C++, Ruby, and JavaScript
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

Responsibilities

• Rapid triage, analysis, and response of complex system and/or software related issues including outages, performance issues, and business blockers
• Triage information from multiple sources to spot and respond to trending issues and wide events
• Immediately join calls with customer IT teams, and provide solutions to and analysis of high-urgency issues relating to system and/or software
• Use proactive tools to respond to and resolve priority issues
• Evaluate performance issues and make resource adjustments to customer environments
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Provide performance training and updates to relevant teams
• Occasionally cover Outages outside normal working hours

Benefits

• Remote-first culture
• Great people. Our people aren’t just great professionals, they are great people
• A focus on career growth. We love seeing our people grow into new roles and work hard to ensure everyone sees and can realize a long term career path here at Axonius
• Next level benefits. 100% coverage of 3 different tiers of employee healthcare premiums
• Top-notch family leave options. 17 weeks of parental leave for primary caregivers and 8 weeks for secondary caregivers
• We give back. Corporate social responsibility partnerships, employee giving opportunities , and volunteer time off
• Competitive compensation. Market rate salaries, bonuses, or commissions
• DEI focused. Highly supported Employee Resource Groups (ERG). Executive-level diversity and inclusion goals