Remote Escalation Resolution Associate
closedTripadvisor
πRemote - United Kingdom
Job highlights
Summary
Join Viator, a Tripadvisor company, as an Escalation Resolution Associate and support customers by resolving their queries through phone chat and email contacts.
Requirements
- Minimum broadband connections of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no Wi-Fi)
- A minimum of six months of experience in Customer Service in an office/call centre setting
- Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
- Good command of English (verbal and written)
- Typing, phone, and computer navigation skills
- Ability to cope well in a high pressure environment while maintaining high quality outputs
- Flexibility in work hours based on scheduling needs and customer demands
Responsibilities
- Support customers by resolving their queries through phone chat and email contacts
- Ensure the highest delivery of customer satisfaction
- Utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment
Benefits
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity
- Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
- Donation matching. Give back? Give more! We match qualifying charitable donations annually
- Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
- Travel perks. We believe that travel is employee development, so we provide discounts and more
- Employee assistance program. Weβre here for you with resources and programs to help you through lifeβs challenges
- Health benefits. We offer great coverage and competitive premiums
This job is filled or no longer available
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