Tripadvisor is hiring a
Escalation Resolution Associate

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Tripadvisor

πŸ’΅ ~$48k-$59k
πŸ“Remote - United Kingdom

Summary

Join Viator, a Tripadvisor company, as an Escalation Resolution Associate and support customers by resolving their queries through phone chat and email contacts. As a people person with great customer service skills, you'll utilize software tools to navigate customer accounts, research policies, and communicate effective solutions in a fun and fast-paced environment.

Requirements

  • Minimum broadband connections of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no Wi-Fi)
  • A minimum of six months of experience in Customer Service in an office/call centre setting
  • Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
  • Good command of English (verbal and written)
  • Typing, phone, and computer navigation skills
  • Ability to cope well in a high pressure environment while maintaining high quality outputs
  • Flexibility in work hours based on scheduling needs and customer demands

Responsibilities

  • Support customers by resolving their queries through phone chat and email contacts
  • Utilize software tools to navigate customer accounts, research policies, and communicate effective solutions

Benefits

  • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity
  • Work-life balance is ingrained in our culture by design. Trust and accountability make it work
  • Donation matching. Give back? Give more! We match qualifying charitable donations annually
  • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
  • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
  • Travel perks. We believe that travel is employee development, so we provide discounts and more
  • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
  • Health benefits. We offer great coverage and competitive premiums

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