Tripadvisor is hiring a
Escalation Resolution Associate
Tripadvisor
π΅ ~$48k-$59k
πRemote - United Kingdom
Please let Tripadvisor know you found this job on JobsCollider. Thanks! π
Summary
Join Viator, a Tripadvisor company, as an Escalation Resolution Associate and support customers by resolving their queries through phone chat and email contacts. As a people person with great customer service skills, you'll utilize software tools to navigate customer accounts, research policies, and communicate effective solutions in a fun and fast-paced environment.
Requirements
- Minimum broadband connections of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no Wi-Fi)
- A minimum of six months of experience in Customer Service in an office/call centre setting
- Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
- Good command of English (verbal and written)
- Typing, phone, and computer navigation skills
- Ability to cope well in a high pressure environment while maintaining high quality outputs
- Flexibility in work hours based on scheduling needs and customer demands
Responsibilities
- Support customers by resolving their queries through phone chat and email contacts
- Utilize software tools to navigate customer accounts, research policies, and communicate effective solutions
Benefits
- Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity
- Work-life balance is ingrained in our culture by design. Trust and accountability make it work
- Donation matching. Give back? Give more! We match qualifying charitable donations annually
- Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
- Travel perks. We believe that travel is employee development, so we provide discounts and more
- Employee assistance program. Weβre here for you with resources and programs to help you through lifeβs challenges
- Health benefits. We offer great coverage and competitive premiums
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- π°~$48k-$59kπUnited Kingdom
- π°~$48k-$59kπUnited Kingdom
- π°$152k-$200kπUnited States
- π°$91k-$173kπWorldwide
- π°~$73k-$91kπPhilippines
- π°~$101k-$127kπUnited Kingdom
- π°~$35k-$38kπWorldwide
- π°~$138k-$176kπPoland
- π°$60k-$70kπUnited States
Please let Tripadvisor know you found this job on JobsCollider. Thanks! π