Program Operations Coordinator

Summary

Join EnergyHub's Customer Organization team as a Client Success Associate and contribute to a clean energy future. You will support seamless program operations, build strong client relationships, and prioritize tasks effectively. This role requires excellent communication, strong organizational skills, and the ability to analyze data. You will also provide administrative support, help automate processes, and troubleshoot operational challenges. The ideal candidate is a quick learner, self-starter, and effective multitasker with a passion for client success and process improvement. This position offers a chance to gain experience in the utility or cleantech space and work with cutting-edge technologies.

Requirements

• Bachelor's degree or equivalent education/experience
• 1-3 years of professional experience in technology services, customer success, or a related field
• Excellent communication skills and the ability to describe complex and technical topics in an engaging, succinct manner
• Demonstrated success in a support role, preferably within a client-facing environment
• Strong organizational and project management skills with the ability to multitask, hit deadlines, and think through risks and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• Ability to build trust and outstanding client and partner relationships
• Experience collaborating with cross-functional teams to the benefit of the client and the long-term vision of the organization
• Good judgment in a business context
• Experience working with a team in a fast-paced work environment
• Willing and available to be on call for after-hours emergency client escalations when needed

Responsibilities

• Ensure seamless day-to-day program operations for your region and that client goals and needs are top of mind for the organization
• Support the Client Success team in managing internal expectations as well as those of clients
• Prioritize program tasks using business judgment to balance internal objectives with client goals
• Serve as the first point of contact for tech development and the escalation and resolution point for specific domain/product issues
• Maintain consistent and frequent communication with an array of stakeholders, including clients and device partners, to ensure efficient program implementation
• Review ongoing needs and provide timely solutions and recommendations to help achieve program success
• Assist in analyzing and presenting key results, and delivering nuanced technical and data-driven messages to clients
• Develop a comprehensive knowledge of demand management, services & offerings, DERs, and the drivers of program success
• Foster a deep understanding of the product, service offerings, and functionality
• Provide administrative support to the Client Success team, including preparing reports, supporting invoicing and program launch, conducting market dispatch, and maintaining documentation
• Help standardize and automate core operational processes
• Support the operational aspects of EnergyHub’s electric vehicle make-ready programs, including creating relevant reporting and basic analysis, verifying partner data completeness, troubleshooting and supporting bug resolution, and onboarding partners
• Assist in troubleshooting and resolving operational challenges
• Other duties as assigned

Preferred Qualifications

• Experience working in or with renewable energy, utilities, and grid services or adjacent industries is a plus
• Experience using SQL

Benefits

• 100% paid medical for employees
• A 401(k) with employer match
• A casual environment
• The flexibility to set your own schedule
• A fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• An education assistance program