EUC Support Engineer I

Summary

Join DeRisk Technologies as a motivated and skilled EUC L1 Support Engineer to manage desktop devices, provide support services, and analyze service desk calls. The ideal candidate will be responsible for providing standard hardware and software support, managing incidents, and advising customers on potential user training requirements.

Responsibilities

• Manage desktop devices (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and desk-side support services
• Provide support for complex and soft break-fix services for laptops and desktops
• Provide standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation
• The Onsite field Support Engineer is Responsible for fulfilling Incidents/Service Requests tickets assigned to a site support group
• 2nd level technical focal point for client infrastructure & and desktop requests
• Smart hands support (“physical hands” on-site for information security, server, network, peripheral, and associated infrastructure)
• Respecting Information Technology Infrastructure Library (ITIL) standards and best practices following the lead and guidance from the ITSM organization
• Participate in IT project coordination
• Maintain and perform required reporting/inventory. management/documentation requirements under Site support
• Support of active/passive network components
• Support of industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.)
• Management of service providers and outsourced resources
• Collaborative with internal teams, project teams, and external companies
• Lifecycle management of hardware
• Hardware provisioning / de-provisioning
• Troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices, and Site Multi-function IT printers/equipment
• Organizing and coordinating company events/trips where IT site support is required

Benefits

• We pay punctually and reliably
• Car
• Fuel card
• Business mobile phone