Event Success Manager

Summary

Join Eventbase, a leader in live event technology, as an Event Success Manager! You will own the end-to-end delivery of professional events, managing client relationships, technical configurations, and project timelines. This role requires a blend of customer success, technical, and project management skills. You'll be responsible for setting client expectations, troubleshooting technical issues, and identifying areas for process improvement. The ideal candidate is highly organized, technically savvy, and enjoys working both independently and collaboratively. Travel is expected to be 20-40% of the job. Eventbase offers a competitive salary and benefits package.

Requirements

• You have a unique mix of customer facing skills, technical aptitude and problem solving skills
• You have at least 4 years combined experience of more than 1 of the following: Customer Support, Event Planning/Support, Onboarding / Training
• Enjoy traveling and supporting live events as travel would be 20-40% of the job
• You are comfortable setting timelines, sticking to them and holding others accountable
• Serving customers, be in on the phone, zoom or in person is second nature to you
• You are eager to help identify areas of potential improvement and create tools and processes to help address them
• You are driven by a sense of ownership to see your events through to success
• You are an active listener who pays attention to the smallest details to ensure nothing slips through the cracks
• You are confident in your knowledge levels and know when to ask for help
• You are able to work independently with minimal supervision and driven to meet customer deadlines
• You are confident enough in your product knowledge to act as your own QA

Responsibilities

• Combine project management and event configuration knowledge to take full ownership of client events, from kick off to event retrospective
• Provide support as needed, both On Call and Onsite for a variety of events
• Set and manage project timelines from kickoff to post-event review, typically 6 to 8 weeks
• Manage project scope, including budgets and expenses
• Coordinate with premium producers for any app submission or integration dependencies
• Set clear client expectations for features and functionality within our Professional Offering
• Take notes on client calls and follow up diligently to build client confidence
• Act as a trusted advisor for the success of client events
• Own the setup and configuration of your events independently
• Provide technical troubleshooting and assistance for Professional events
• Identify areas of improvement in the technical setup process and take ownership over building or proposing solutions within our team
• Work closely with product team to help prioritize areas that will provide the biggest ROI
• Help drive the evolution and standardization of our platform & processes
• Assist in developing customer onboarding collateral including both static and video materials

Benefits

• The salary range for this position is $70,000 - $85,000 annually, commensurate with your job-related knowledge and education, skills, and experience
• Our salary ranges are based on market data factoring location, company size, and industry, ensuring competitive compensation
• Option to go onsite at some of the largest events on the planet
• ���No Meeting Fridays” and Eventbasers get every second Friday off, so you can have an extra 26 long weekends every year in addition to statutory holidays
• $1,250 annual professional development allocation
• $1,000 per year to set up your home office
• Comprehensive benefits including extended health care from your first day
• $1000 flexible health/wellness spending account
• Paid parental leave for all new parents
• Gender affirming care
• Paid mental health days
• Competitive market salaries and employee stock options
• We are a remote-first organization, so our team can work from anywhere in Canada