Excellence Support Officer

Summary

Join Corndel as an Excellence Support Officer and contribute to a rapidly growing business focused on high-quality vocational learning. This part-time, remote role offers flexible working and unlimited leave. You will support the delivery of high-quality administrative services, gather learner feedback, and assist in preparing reports and presentations. The ideal candidate possesses excellent organizational and communication skills, experience in a quality-focused education environment, and proficiency in Microsoft Office applications. Corndel is committed to creating an inclusive workplace and offers a competitive benefits package.

Requirements

• Have excellent organisational skills. Ability to prioritise workload and meet deadlines
• Excellent interpersonal communication skills. Be a good communicator who listens well, can explain things clearly and presents information in a simple and coherent way
• Professional telephone manner
• Good attention to detail with a “get things right first” approach
• Good at partnership working and being part of a team with the same goal and outlook
• A natural completer finisher, with thoroughness and accuracy
• Committed to their own personal development within Corndel, and continuously improve and develop your practice
• Willingness to work as part of a team and also between the different teams within Corndel
• High levels of punctuality, reliability and integrity
• Proactive and able to use own initiative with a willingness to take on responsibility
• Some understanding of the teaching environment and the importance of excellence and quality learner interventions
• Some understanding of the importance of the correct gathering, interpretation and acting upon learner feedback in order to improve our services
• A confident user of IT
• Good understanding of Microsoft Programmes (Excel, Word, PowerPoint, Forms)

Responsibilities

• Assist the Director of Excellence, Compliance and Learner Experience, the Data and Quality Co-ordinator and the Head of Learner Experience to gather in learner feedback and evidence of quality interventions from across our business
• Diary Management as required for the team
• Set up administrative files on SharePoint for the team
• Support in the preparation of reports, PowerPoint and presentations to the wider Corndel team and for external inspectors
• Support the production of reports, using Excel and Microsoft Forms
• Support the processing of incoming and outgoing mail for the team mailbox
• Assist in the collation and safe storage of all evidence of quality learner interventions from across Corndel to support quality inspections and our own interrogation of how we improve on learner delight
• Assist in the collation and interrogation of learner feedback ensuring that this is scrutinised and shared so that learner experience can be improved
• Support in the identification of excellence through collating evidence and identifying trends and impact
• Helping co-ordinate internal staff events and meetings
• Photocopying and scanning of documents necessary for quality inspections

Preferred Qualifications

• A can-do and upbeat attitude to work, colleagues, clients and key external stakeholders and partners
• A self-starter and self-manager who can get things done and work systematically and thoroughly
• An inquisitive mind, able to find things out and problem solve. Solutions focussed with detailed attention to both the outcomes and the inputs to secure them
• With integrity and standards that mirror those of Corndel – where people, success and brilliant training matter

Benefits

• Pension
• Unlimited leave
• Flexible working
• Remote working