Verification Associate

Summary

Join M3 as a Verification Associate and contribute to maintaining the high quality of our respondent panels. You will play a crucial role in ensuring data integrity by conducting thorough investigations, communicating directly with panelists, and resolving issues. This position requires strong analytical and communication skills, attention to detail, and the ability to work both independently and collaboratively. Experience in customer service, fraud investigation, or the healthcare/market research field is highly valued. The role involves desk research, direct communication with panelists, and collaboration with internal and external teams.

Requirements

• 2+ years of direct customer service experience with diverse audiences, preferably in the market research and/or medical/healthcare field
• Bachelor’s degree in sales, marketing, or equivalent number of years’ experience
• Exceptional written and verbal communication skills, with demonstrated knowledge of English and French grammar rules
• Strong Microsoft Office skills
• Ability to work autonomously and in a team environment to successfully meet individual and departmental objectives

Responsibilities

• Clearly communicate with users and participants on issues and resolve them in accordance with policy
• Examine participant and panel-provided documentation for authenticity or potential fraudulence
• Verify and validate the quality of participants and their responses prior to participation in studies via desk research and direct communication
• Review respondents scheduled for marketing research projects and follow procedures to validate respondents prior to deadlines
• Think outside the box in a fast-paced environment, suggesting routes of action based on discovered information or taking direct action in user accounts
• Verify physicians and other healthcare professionals using provided systems and protocols
• Work with potential panelists and obtain necessary information to verify or identify fraudulence
• Conduct reverse image searches to validate verification
• Ensure that assigned validation tasks are fully executed within given timelines
• Track bad data issues reported by Operations and handle appropriate communication to participants, including matters regarding non-payment due to data quality issues
• Manage post-data collection validation processes when requested by clients, working with overseas teams as needed. Collaborate with non-validated users to successfully complete validation

Preferred Qualifications

• Previous experience in areas of fraud investigation, auditing, etc
• Highly competent at identifying altered documentation, keen eye for details, internet savvy for the purpose of accurately investigating individuals and reaching conclusions. Strong desk research skills
• Familiarity with physicians’ and other healthcare professionals’ educational and career paths
• Interest/natural curiosity or previous experience/exposure within customer support space
• Candidate will preferably have experience with market research or healthcare