Executive Assistant, Sales and Customer Success

Summary

Join Braze as an Executive Administrator and provide comprehensive support to senior management. Coordinate complex calendars, manage schedules across multiple time zones, and prioritize tasks effectively. You will be responsible for a wide range of administrative duties, including preparing documents, arranging travel, and managing expenses. Maintain and refine internal processes, organize team communications, and plan events. Demonstrate discretion with confidential information and ensure executives are updated on issues and deadlines. This role requires 5+ years of experience in executive administration and strong communication, organizational, and problem-solving skills. Braze offers a competitive compensation package, including equity, retirement plans, flexible paid time off, and comprehensive benefits.

Requirements

• 5+ years of experience in executive administration reporting directly to senior management
• Superb written and verbal communication skills
• Outstanding organizational, time-management, and problem-solving abilities, coupled with meticulous multitasking skills
• A flexible and approachable team player who is result-oriented, willing to do what it takes to get the job done, adaptable, enjoys challenges and embraces changes
• Proficiency in office productivity tools, with aptitude to learn new software and systems
• Experience in overseeing budgets and expenses
• Experience in developing internal processes

Responsibilities

• Coordinate complex and detailed calendar management
• Be the effective point of contact for enquiries
• Understand complex and changing business priorities to ensure the executive’s time is optimized, as well as seamless operations and strategic alignment across business units
• Efficiently manage schedules, coordinate daily activities, and prioritize tasks across multiple time-zones with competing deadlines, both from a hands-on and strategic perspective
• Perform a wide range of administrative support, including preparing documents and reports
• Work independently with accountability
• Arrange and coordinate domestic and international travel
• Maintain and refine internal processes that support the Sales Department
• Streamline processes and outcomes across various aspects of the senior leadership’s responsibilities
• Organize team communications and plan events (including ordering food, catering, venue search as required), both internally and offsite
• Flag (potential) issues and concerns
• Ensure executives are aptly updated, actions are followed up, and deadlines are met
• Help organize and coordinate departmental business processes, including promotion cycles and budgeting
• Demonstrate discretion when handling confidential and sensitive information
• Process invoices and T&E expense claims in a timely manner
• Ensure policies are followed and items are processed within provided guidelines
• Provide support to cross-functional projects related to Sales (e.g. workshops; events) and assist with project management as required

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®