Remote Experience Director

Summary

Join Granicus as an Experience Partner and drive meaningful change in communities worldwide. Develop strategic customer relationships, serve as a trusted adviser to top government leaders, and create effective presentations and proposals. Empower individual contributors, help train internal teams, and work with customers to identify and align programs.

Requirements

• 7-10 years’ of experience in digital services, managing a portfolio of projects, including scoping, delivery, quality assurance, and growth of programs, preferably with an understanding of human-centered design best practices and approaches
• Ability to serve as a trusted, strategic adviser to top government leaders; experience in collaborating with and managing expectations of senior government executives a plus
• Demonstrated commercial acumen and successful track record of customer or project P&L management
• Passion for public service, citizen engagement, service transformation and communication
• Exceptional interpersonal skills for internal and external relationship building at all levels of the organization, including cross-departmental colleagues, C-suite and customers
• Self-motivated, flexible problem solver, who can keep the trains running (managing the routine) but can also adapt quickly and find alternative ways to get the work done
• Exceptional interpersonal skills for internal and external relationship-building
• Solid commercial acumen and successful track record of customer or project P&L management
• Ability to thrive in a lean, self-propelling, proactive environment
• Commitment to diversity of thought and consideration of different ideas

Responsibilities

• Develop, grow, and manage strategic customer relationships
• Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services as a client-facing executive of Granicus
• Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect
• Support delivery team to manage scope, timeline, execution, and acceptance
• Empower and guide individual contributors in career-pathing through monitoring and evaluation of performance, alignment to corporate professional development program, and company growth
• Help train and elevate internal teams in consultative solutions development, sales, development, strategy, and implementation
• Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes
• Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders
• Identify and develop customer engagement and recognition opportunities
• Drive organic growth by leveraging our current book of business and relationships
• Work with customer to create demand for Granicus services and solutions
• Collaborate with Granicus leadership to shape development of new services based on customer demand and insight
• Serve as the voice of the customer, bringing their needs and concerns back into the company to inform our solutions and processes
• Represent Granicus in speaking roles, panel participation, and internal or external engagements as a public sector thought leader on customer experience, digital communications, data, and overall transformation

Benefits

• Flexible Time Off
• Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
• 401(k) plan with matching contribution
• Paid Parental Leave
• Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
• Group legal coverage