Director of User Experience

Summary

Join us as a UX Leader at HubSpot to help scale our internal systems and drive business growth. As Director of UX for the Flywheel Product Group, you will be responsible for building enterprise-grade tooling to support HubSpot's organizational growth with HEART. You will work closely with leadership teams across the organization to accelerate growth and create system experiences that enable HubSpotters to spin our flywheel faster.

Requirements

• Extensive GTM knowledge and experience working directly with Internal GTM teams, ideally in a B2B SaaS environment
• Experience leading teams of Managers and Individual Contributors in high complexity, multi-segment platform environments
• Excellent communication, presentation and relationship building skills
• Ability to influence at all levels
• A drive to understand customer needs deeply and truly solve for their problems
• A passion for growing healthy teams and leaders, cultivating psychological safety, and facilitating tough conversations that help people grow

Responsibilities

• Collaborate with leaders in Product Management and Engineering to: Create a strategic vision based on market, customer and internal stakeholder feedback
• Develop a point of view about the customer journey across our go-to-market systems in partnership with stakeholders from across the organization
• Maintain an operating system that helps translate vision and company goals into objectives that give teams clarity and autonomy
• Support and empower autonomous teams to succeed by: Helping frame the customer problem
• Providing guidance about how to measure outcomes
• Developing ICs and front line managers
• Executing on each phase of HubSpot’s fundamental performance management lifecycle
• Creating and fostering a psychologically safe and inclusive team
• Collaborate with other leaders to develop a product design vision and convey the strategy to their team in a way that influences execution
• Deliver successful and intuitive products⁠ — we value consumer-grade experience in solving enterprise-level problems
• Lead teams in high complexity, multi-segment platform environments
• Provide mentorship, goal-setting, growth coaching, and accountability to UX practitioners and managers
• Deliver clear, direct and actionable feedback and won’t shy away from confronting difficult situations or increasing communication when there’s friction or uncertainty
• Foster team health and bring a sense of mission to your group and to the broader UX team
• Collaborate with Recruiting to build an exceptional and diverse team

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours