Granicus is hiring a
Experience Manager

Summary

The job is for an Experience Partner at Granicus, a remote-first company that provides digital solutions to governments worldwide. The role involves developing and managing strategic customer relationships, creating proposals, identifying engagement opportunities, and driving organic growth. The company offers a competitive benefits package including flexible time off, medical insurance, 401(k) plan with matching contribution, paid parental leave, disability insurance, group legal coverage, and more.

Requirements

• 2-3 years of experience in digital services, managing a portfolio of projects, including delivery, quality assurance, and growth of programs, preferably with an understanding of human-centered design best practices and approaches
• Ability to serve as a trusted, strategic adviser to top professionals
• Demonstrated commercial acumen and successful track record of customer or project P&L management
• Passion for public service, citizen engagement, service transformation and communication
• Exceptional interpersonal skills for internal and external relationship building at all levels of the organization, including cross-departmental colleagues and customers
• Self-motivated, flexible problem solver, who can keep the trains running (managing the routine) but can also adapt quickly and find alternative ways to get the work done

Responsibilities

• Develop, grow, and manage strategic customer relationships
• Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect
• Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes
• Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders
• Identify and develop customer engagement and recognition opportunities
• Drive organic growth by leveraging our current book of business and relationships
• Work with customer to create demand for Granicus services and solutions
• Collaborate with Granicus leadership to shape development of new services based on customer demand and insight
• Serve as the voice of the customer, bringing their needs and concerns back into the company to inform our solutions and processes
• Represent Granicus in speaking roles, panel participation, and internal or external engagements

Benefits

• Flexible Time Off
• Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
• 401(k) plan with matching contribution
• Paid Parental Leave
• Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
• Group legal coverage