Care Access is hiring a
Senior Manager Patient Experience

Summary

The job is for a patient experience strategist in a multi-specialty research network aiming to revolutionize access to clinical trials. The role involves developing strategies to improve the patient experience, monitoring feedback, and communicating effectively throughout the patient journey.

Requirements

• Bachelor’s degree in a related field (e.g., Health Sciences, Nursing, Psychology, Public Health). A Master’s degree is preferred
• Minimum 7 years of experience in patient engagement, patient experience, or related role within healthcare or clinical research industry

Responsibilities

• Develop and implement a comprehensive patient experience strategy
• Monitor and analyze participant feedback to continuously improve the patient experience
• Elevate how we communicate across the patient journey from first interaction to the collateral when they visit our site
• Understand the ‘why’ people participate in a study and incorporate that into communications
• Review the end to end member experience from digital to in-person and collaborate with respective teams to improve it

Benefits

• PTO/vacation days, sick days, holidays
• 100% paid medical, dental, and vision Insurance. 75% for dependents
• HSA plan
• Short-term disability, long-term disability, and life Insurance
• Culture of growth and equality
• 401k retirement plan