Senior Manager, Patient Experience

Summary

Join our team at Care Access as we revolutionize access to clinical trials for patients everywhere! We're seeking a talented individual to develop and implement a comprehensive patient experience strategy, monitor participant feedback, and elevate communication across the patient journey. If you have a passion for improving patient satisfaction and leading patient-centric initiatives, we want to hear from you!

Requirements

• Bachelor’s degree in a related field (e.g., Health Sciences, Nursing, Psychology, Public Health). A Master’s degree is preferred
• Minimum 7 years of experience in patient engagement, patient experience, or related role within healthcare or clinical research industry
• Proven track record of successfully leading patient-centric initiatives and improving patient satisfaction

Responsibilities

• Develop and implement a comprehensive patient experience strategy
• Monitor and analyze participant feedback to continuously improve the patient experience
• Elevate how we communicate across the patient journey from first interaction to the collateral when they visit our site
• Understand the “why” people participate in a study and incorporate that into communications
• Review the end to end member experience from digital to in-person and collaborate with respective teams to improve it

Benefits

• PTO/vacation days, sick days, holidays
• 100% paid medical, dental, and vision Insurance. 75% for dependents
• HSA plan
• Short-term disability, long-term disability, and life Insurance
• Culture of growth and equality
• 401k retirement plan