Remote Senior Manager, Patient Experience
Care Access
πRemote - United States
Please let Care Access know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team at Care Access as we revolutionize access to clinical trials for patients everywhere! We're seeking a talented individual to develop and implement a comprehensive patient experience strategy, monitor participant feedback, and elevate communication across the patient journey. If you have a passion for improving patient satisfaction and leading patient-centric initiatives, we want to hear from you!
Requirements
- Bachelorβs degree in a related field (e.g., Health Sciences, Nursing, Psychology, Public Health). A Masterβs degree is preferred
- Minimum 7 years of experience in patient engagement, patient experience, or related role within healthcare or clinical research industry
- Proven track record of successfully leading patient-centric initiatives and improving patient satisfaction
Responsibilities
- Develop and implement a comprehensive patient experience strategy
- Monitor and analyze participant feedback to continuously improve the patient experience
- Elevate how we communicate across the patient journey from first interaction to the collateral when they visit our site
- Understand the βwhyβ people participate in a study and incorporate that into communications
- Review the end to end member experience from digital to in-person and collaborate with respective teams to improve it
Benefits
- PTO/vacation days, sick days, holidays
- 100% paid medical, dental, and vision Insurance. 75% for dependents
- HSA plan
- Short-term disability, long-term disability, and life Insurance
- Culture of growth and equality
- 401k retirement plan
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Please let Care Access know you found this job on JobsCollider. Thanks! π