Fashion Customer Service Representative

Summary

Join Teleperformance Spain, a top employer with over 4,700 employees, and work for a renowned Spanish fashion brand. As a customer service representative, you will handle incoming calls, manage orders, and provide excellent customer service. This role requires strong communication skills, attention to detail, and fluency in Italian (C2 level). The position offers a competitive salary, remote work from Spain, and opportunities for career growth. Teleperformance provides a dynamic international environment and team-building activities. The contract is temporary, with a 38.5-hour work week.

Requirements

• Data accuracy
• Attention to detail
• Ability to gain immediate credibility and trust
• Exceptional communication skills
• PC and system literate
• Confident and enthusiastic
• The ability to work well as part of a team as well as independently
• Italian level C2 and intermediate/advanced level of English or Spanish
• First class written, verbal and interpersonal skills
• Numerate and articulate
• Well organised, reliable and thorough

Responsibilities

• Receive incoming telephone calls from new and existing customers
• Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
• Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

Benefits

• 38.5 hous/week, from Monday to Friday; from 10.00 to 18.00
• Remote from Spain
• Salary: 17.864 gross/year
• Temporary contract
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project)
• Individual career paths to grow within the project
• Engage in an excellent work environment and team building activities