F&I Risk Management Consultant

Summary

Join KPA as an F&I Risk Management Consultant and play a crucial role in developing and maintaining strong client relationships. You will demonstrate exceptional industry and regulatory knowledge through field audits, deal jacket reviews, and employee trainings, ultimately minimizing risk and increasing profitability for clients. This remote position requires frequent client visits (60% overnight travel) within a specified territory (Kansas, Missouri, Arkansas, Tennessee, and Mississippi), with the home office located in the St. Louis area. The role involves building relationships with various dealership staff, conducting compliance audits using KPA technology, and staying current with legal and regulatory trends. You will contribute to the company's growth through exceptional customer service and lead generation. This position offers opportunities for professional development and advancement within an expanding department.

Requirements

• 10+ years working in a F&I Management position at an automotive dealership required
• Deep knowledge in Finance and Sales regulations and compliance
• Ability to stay current with legal/regulatory and compliance trends, incorporating new information into KPA policies and procedures
• Ability to identify and analyze complex issues and evaluate their broader implications for the business
• Ability to interact with clients at all levels, providing timely practical advice and solutions. Strong communication skills both in-person and in writing are required
• Ability to work independently, exercise good judgment, and take ownership of issues and matters to their successful conclusion
• Experience working in a fast-paced, dynamic environment
• Demonstrated integrity and ability to foster a compliance culture
• Strong ability to multi-task and quickly shift priorities
• Excellent organizational and time management skills
• Ability to navigate and learn new platforms and technology quickly and effectively
• Proficient in Microsoft Word, Outlook, and PowerPoint, and proficient and comfortable using handheld and portable devices
• Active driver’s license and insurance as required by law
• Ability to drive between client visits, typically 4 days per week
• Ability to lift up to 20 pounds
• Ability to stand on feet a minimum of 6 hours per day
• Ability to sufficiently receive audio signals to proceed with caution around heavy machinery, vehicles and other warning noises to ensure safety
• Ability to perceive sounds at normal speaking levels, with or without correction, and the ability to receive detailed information through oral communication and to make discriminations in sound
• Ability to see, read, and focus on electronic and physical documents for multiple hours daily
• Ability to physically move in manners such as walking, bending, crouching, reaching, and pushing/pulling items up to 20 pounds
• Ability to stay overnight in a hotel

Responsibilities

• Develop and maintain strong relationships with clients to establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, deal jacket reviews, and employee trainings
• Help minimize risk and increase profitability for the client
• Develop and maintain relationships with dealer principals, dealer management, compliance officers, dealer general counsel, and other dealership staff
• Connect with clients face-to-face, as well as by phone, e-mail, and virtual video sharing (i.e., GoToMeeting or Zoom)
• Shadow our teams’ consultants and learn the process on how to properly conduct a KPA Sales and Finance Compliance Audit
• Learn the Vera Suite system thoroughly and learn to use the handheld in the field
• Attend multiple in person meetings and webinars on the Sales and Finance product
• Inherit a customer service base and quickly establish relationships with Mangers and Management teams across many different dealerships
• Complete new hire orientation training to be fully operational as a KPA F&I Consultant, using KPA technology to perform audits on a handheld device
• Pass a test on F&I compliance before becoming operational
• Establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, employee training, and regulatory interaction
• Organize client visit schedule to maximize travel efficiency based on local and distant client groupings and service frequency
• Assist with and/or prepare various compliance documentation as needed
• Help communicate and implement sales and finance management compliance systems
• Support the ongoing growth of the company by performing exceptional customer service, documenting and submitting 20 referrals or sales leads per year to your area Account Executive
• Be responsible for promoting productive relationships with dealer group management for KPA clients and State Dealer Association Management
• Perform your first in person presentation to our complete district on the ever-changing Compliance responsibilities for a dealership and how our product line is crucial

Preferred Qualifications

• Sales experience is a plus
• Effective communication skills, in-person, in writing, and by phone
• Professional, collaborative, and persuasive when interacting with clients
• Successfully work in a fast-paced, self-directed, entrepreneurial environment, combining both the independence of working from a home office while professionally representing KPA
• Interest and aptitude in learning Federal and State-specific regulations imposed on the automotive dealership industry
• Ability to manage accounts efficiently and document all activities in our CRM platform
• Performs other duties and fulfills other responsibilities, as assigned

Benefits

• Annual salary range between $70-80k
• Quarterly bonus structure
• Medical
• Dental
• Vision
• Flexible Spending Accounts
• PTO
• Paid and Floating Holidays
• 401k with Company match and immediate vesting
• Company-funded Life Insurance
• Employee Assistance Programs
• No-cost Mental Health Benefits