Senior Director, Loan Administration

Summary

Join Nonprofit Finance Fund (NFF) as their Senior Director, Loan Administration! This fully remote US-based position (with preference for candidates near NFF offices) offers leadership of the Credit Risk and Loan Administration teams, overseeing loan administration and servicing of NFF's diverse loan portfolios. You will manage the Manager, Loan Servicing, support the Underwriting team and General Counsel, and balance multiple time-sensitive deadlines. This role is crucial for managing risk and ensuring smooth loan processes within a growing $200 million portfolio. The ideal candidate will have extensive experience in loan servicing and administration, strong leadership skills, and a commitment to NFF's mission. NFF offers a competitive salary and attractive benefits package.

Requirements

• Have a minimum of seven years of experience, including at least five years of loan servicing and administration experience, ideally in commercial banking or another CDFI, or other relevant experience
• Have strong working knowledge of CDFI lending systems with experience on-boarding or upgrading a system
• Have strong working knowledge of Loan documentation, lending, and portfolio management concepts and terminology
• Be a strategic thinker; combine strategy and innovation to successfully design and implement processes, systems and policies that support the organization's overall vision and growth
• Have a strong relationship-building approach with the ability to center the needs of clients and communities
• Be able to solve problems and think creatively; demonstrate capacity to provide pragmatic solutions and have the drive and leadership to implement ideas through to successful conclusion
• Possess strong project management skills with demonstrated success managing multiple projects and priorities
• Be committed to continuous improvement and demonstrate a growth mindset
• Have strong and proactive communication (verbal and written) and interpersonal skills
• Have advanced experience with Microsoft Office applications including Excel and loan management systems
• Demonstrate experience or capacity to learn Salesforce including administration of integrations with loan management systems
• Enjoy collaborating with diverse team members who are working together to re-envision how we combine investments and financial expertise to drive change in communities
• Embody NFF’s mission, core values and commitment to equity

Responsibilities

• Serve as group leader of the loan servicing department providing critical coaching and guidance to loan servicing staff, while closely collaborating with other key stakeholders in Financing (Lending), Finance and Treasury, and Operations suite
• Be responsible for retaining and recruiting top talent to provide world class customer service to NFF borrowers
• Support key data and reporting deliverables that provide executive and leadership team colleagues important information to help make informed decisions about NFF’s various business lines
• Build capacity to support growth internally and externally with other CDFI’s and lending partners. i.e., Servicing Only relationships, more complex participations, etc
• Resolve escalated loan issues, leveraging expertise in servicing standards, internal policies and procedures, and data architecture to facilitate resolutions
• Ensure proper documentation and controls are in place to ensure risk is inherently minimized in process management
• Support relationships with new and existing clients and participant lenders and support them on all loan servicing and online portal related matters
• Collaborate with underwriters, portfolio managers and general counsel on collection of post-closing items and loan disbursement conditions, proactively identifying potential issues and proposing solutions
• Lead conversations with clients in a way that demonstrates empathy and garners understanding of their experiences and needs, including those who have faced barriers to equitable access of capital
• Review loan documentation details and ensure they are accurately updated and represented in Salesforce and Loan Management System known as The Exceptional Assistant (TEA) Administrator
• Manage maintenance of systems and databases for administration, reporting and servicing of loans. This includes the following: loan onboarding, billing, draws, payments, renewals, delinquency management, and ACH set up
• Monitor delinquent payments and coordinate with clients on early collection efforts
• Partner with Finance team to ensure the accuracy of loan records and resolve any servicing issues
• Maintain loan and portfolio files for collateral and financial documents
• Supervise the Specialist, Loan Servicing to ensure they are trained and adequately supported; provide guidance as needed; identify and address skills gaps; support their professional development and achievement of performance-related goals
• Partner with Finance team on identifying loan administration issues and developing a more efficient system for loan processing
• Ensure adequately cross-trained staff in Financing and Finance to avoid temporary disruption to the loan servicing function in the event of workflow surges, staff vacations, leaves, turnover, etc
• Propose guidelines and procedures that will enhance NFF’s portfolio management practices, create a more consistent workflow, better client experience, and maintain high quality, accurate internal data

Benefits

• Salary range: $152,700-$160,000
• Up to 18 paid holidays
• 3 floating holidays
• Unlimited vacation time off
• Health insurance with a NFF funded health reimbursement account
• Employer match and non-match contributions toward your retirement plan
• Flexibility to work remotely or from our offices in major cities
• Work from home fund
• Flexible spending accounts that cover medical, commuter, and childcare costs