Field Application Specialist

Summary

Join the SOPHiA GENETICS Genomic Research team as a Field Application Specialist and contribute to improving cancer and rare disease patient outcomes worldwide. This field-based role, primarily located in Boston, MA (with remote options in EST/CST time zones), requires at least 50% travel across the US. You will train customers on SOPHiA GENETICS solutions, provide support, collaborate with sales and CAPM teams, and participate in laboratory projects. The position requires hands-on NGS and liquid handling robot experience, a Master's degree in Life Sciences (PhD preferred), and excellent communication and customer service skills. SOPHiA GENETICS offers a comprehensive benefits package including health insurance, retirement contributions, paid time off, and various other perks.

Requirements

• Hands on experience with NGS library preparation and captures is required
• Master's degree in Life Sciences, PhD preferred
• Excellent customer relations & service skills
• Willing to travel to various locations for executing trainings and any customer supports (60%)
• Excellent scientific communication skills, both oral and written
• High level of accuracy, reliability, and strong organizational skills
• Strong problem-solving abilities and logical reasoning
• Collaborative mindset with great team spirit

Responsibilities

• Provide appropriate training to customers on SOPHiA GENETICS solutions, manage customer support
• Build effective relationships with new and existing clients for field application purpose, monitor the customer feedback on product usage
• Elaborate laboratory documents
• Train internal and external collaborators
• Gather feedback from customers regarding their needs, communicate internally for product design improvement
• Coordinate with the development and/or marketing team for proper market implementation

Preferred Qualifications

Experience with liquid handler robots (Hamilton, Beckman, ...) is a strong plus

Benefits

• Outstanding Medical (with Telemedicine), Dental, and Vision Plan with 90% employer contributions, including $0 deductible plans options
• Life and AD&D company provided
• Company 4% match 401K contributions
• Company-paid Short and long-term disability insurance
• 20 Days PTO (Increases with tenure), 5 sick days and 13 Public holidays recognised
• FSA commuter benefits
• Supplemental employee insurance options are available for Accident, Critical Illness, Hospital and Legal
• Voluntary Pet Insurance and Auto and Home options
• Employer Assistance Program free for all employees