Field Applications Scientist

Summary

Join Element Biosciences as a Field Applications Scientist, playing a pivotal role in supporting our growing customer base in France and the Benelux region. Based remotely in Belgium, this position requires frequent travel to customer sites. You will troubleshoot technical issues, provide product training, collaborate with sales and marketing, and contribute strategic feedback. A strong background in NGS sample and library prep workflows and cell biology is essential. This is a full-time role offering the opportunity to make a meaningful impact on the scientific community.

Requirements

• Bachelor's degree with 4+ years, Master's degree with 2+ years or PhD with experience in NGS library construction (a combination of experience and education may be considered)
• Be highly motivated and have strong problem-solving ability
• Have excellent communication and strong relationship building skills
• Be highly collaborative and adaptable; able to work well within multidisciplinary teams
• Be skilled in nucleic acids and protein analytical methods
• Generate high-quality and reproducible wet-lab data from established protocols
• Have a high degree of comfort navigating technical project discussions
• Be able to work independently and as a team player
• Demonstrate account management skills
• Be fluent in French and English

Responsibilities

• Frequently travel to the customer site
• Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
• Support commercial team and customers in their technical applications and provide product training
• Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
• Provide strategic and competitive feedback to marketing and product development teams, and independently lead or manage beta tests at customer sites
• Work independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
• Assist sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge
• Deliver customer training and workshops, both in-person and remote
• Utilize service CRM software to accurately identify and document customer opportunities
• Collaborate with internal partners to resolve customer issues and improve processes

Preferred Qualifications

• Experience with NGS sequencing instrument and sequencing run set up along with NGS sample and library prep workflows
• Experience with cell biology, microscopy, and multiomics
• Other languages

Benefits

• Remote role based in Belgium
• International travel up to 50%
• Full-time