Remote Field Operations Leader

Summary

Join ISN Corporation as an experienced Field Operations Leader to support a Head Start Contract, overseeing field operations and managing the HQ support team.

Requirements

• Bachelor's degree and/or 6+ years related experience or equivalent combination of education and experience
• Minimum two (2) years of Supervisory experience
• Project Management Professional (PMP) certification (or equivalent) preferred
• Excellent oral and written communication skills required
• Strong customer service skills
• Familiarity with CLASS accreditation preferred

Responsibilities

• Oversee field operations to ensure compliance with current federal guidelines
• Manage the HQ support team, including quality control personnel and support leads
• Act as the primary point of contact to the client
• Review program data & client deliverables to ensure quality assurance and accuracy
• Ensure deadline compliance, both in regard to the HQ team, and the field staff
• Provide subject matter expertise (SME) as needed, specifically as it pertains to Head Start Program Performance Standards (HSPPS) & the Head Start Early Learning Framework (HSELOF)
• Evaluate Reviewer reports, primarily in regard to quality assurance & compliance
• Daily monitoring of data and evidence collected during onsite field work
• Ring field staff implement and follow the Focus Area methodology
• Facilitate the implementation of the Office of Head Start (OHS) system, as well as the necessary workflows, benchmarks, and management strategies to ensure compliance
• Coordinate annual updates to the program’s Standard Operating Procedures (SOPs) for field operations
• Support strategic planning and ensure implementation of the strategic plan, integration of program services, assist in program decision making, and support the implementation of trauma informed and culturally responsive programming
• Collaborate with leadership team to identify opportunities for process and workflow improvements across the program
• Work independently or as part of a team to complete special projects that enhance the overall effectiveness Head Start operations
• Understands and integrates change management principles into project management initiatives, recommends improvements to processes, and manages special Head Start projects as assigned
• Communicates program management initiatives, achievements, changes in policy and procedures to direct reports and implements them as directed
• Supervise Head Start staff in area of responsibility. Administer and make recommendations for routine personnel matters affecting staff, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraisals, and taking corrective action
• Conducts performance evaluations and communicates short- and long-term goals and objectives
• Assists and advises staff on resolving problems as non-routine situations arise, and ensures adherence to established policies, procedures, and standards

Benefits

• Major medical insurance with prescription coverage
• Dental plan
• Flexible spending
• Short-term and long-term disability benefits at no cost to employees
• Basic life insurance at no cost to employees
• Retirement Plan
• Paid leave with accrual beginning at Date of Hire