Field Service Dispatcher

Summary

Join Sonic, a company committed to building a faster, more affordable internet, and become a Field Service Dispatcher. In this full-time, remote position, you will work with end-users to schedule and coordinate Field Service Technician visits. You will be responsible for managing the dispatch calendar, communicating with technicians and customers, and ensuring timely service delivery. The role requires proficiency in dispatch software and excellent communication skills. Sonic offers competitive pay, a full benefits package, paid training, and opportunities for career advancement. This is a chance to contribute to a community-minded company and make a difference in the internet industry.

Requirements

• Ability to read and write
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to type and use a computer

Responsibilities

• Have proficient understanding of dispatch and workflow software
• Communicate locations and duties to Field Service Technicians
• Promptly answer internal dispatching requests as well as end-user scheduling or rescheduling requests
• Promptly and courteously respond to customer dispatch questions and reply to voicemails and email in a timely manner
• Make outbound phone calls to Field Service Technicians and end-users to discuss service and dispatching needs
• Maintain and provide up-to-date insurance paperwork to property management and the Field Service department
• Ensure that all assignments have been successfully completed each day
• Ensure that the site visits within the dispatch calendar are fulfilled on a daily basis
• Communicate proactively and effectively with all Sonic workgroups

Benefits

• Competitive pay and performance-based incentives
• Full Benefits package (medical, dental, vision, 401k, profit sharing, and more
• Paid training
• Collaborative team culture in a dynamic working environment
• Career advancement opportunities
• Extended education opportunities
• Company Paid Pregnancy/Bonding Leave