Field Service Engineer

Summary

Join NEC Software Solutions as a Field Service Engineer and make a difference in the world! Install, support, troubleshoot, and maintain IT and communication systems. Meet service level agreements (SLAs) and exceed customer expectations. Perform scheduled maintenance, diagnose and repair equipment, and complete administrative duties. Provide feedback for process improvement and work collaboratively within a regional team. This role requires extensive travel and a methodical approach to problem-solving.

Requirements

• IT literate with an IT background for Windows in various forms: Desktop – Windows 10 and 7
• Server – 2016, 2019
• WSUS
• Active Directory
• Willingness to drive as this makes up a large amount of time within the role
• Able to approach any situation with a logical methodical manner

Responsibilities

• Attend Incidents in a timely manner, to meet SLA's and restore customer equipment to a satisfactory working condition
• Perform all types of scheduled maintenance activities for your assigned area including, but not limited to; system inspections, preventive maintenance, software updates and upgrades
• Troubleshoot, diagnose, and repair all products and associated equipment within your specified territory in accordance with procedures and within designated timeframes
• Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes
• Provide feedback to Regional Manager and take part in continuous improvement projects as required to improve processes and find efficiencies
• Maintain all aspects of your assigned region to include, but not limited to; responding to customer needs, maintaining system configurations, customer contacts, establishing a rapport with assigned customer base
• Working as part of a regional team, supporting members of your team and of other teams

Preferred Qualifications

• SQL (not essential but would be great)
• Networking – Cisco literate or qualified (not essential but would be great)
• Antivirus – Symantec experience
• Someone with previous Field Service experience so they understand the role would be ideal but not essential

Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like