Service Network Dispatcher

Summary

Join Omnidian, a fast-growing tech-enabled service company, as a Service Network Dispatcher. You will primarily dispatch Field Service Partners for solar photovoltaic system troubleshooting and maintenance using the company's CRM platform. Additional responsibilities include providing internal updates on agent tickets and attending various team meetings. The ideal candidate possesses 2 years of customer service experience, proficiency in Google Suite, and a typing speed of 50+ WPM. Omnidian offers a remote work opportunity, comprehensive benefits including health insurance, paid parental leave, and a competitive compensation package. Growth opportunities within the company are also highlighted.

Requirements

• 2 years of customer service experience
• Basic proficiency in Google Suite
• Ability to type 50+ WPM

Responsibilities

• Dispatching Tickets to our Field Service Partners through our CRM platform
• Triage agent requests to send Field Service Partners out to the site for troubleshooting, maintenance or repair. Create new field dispatch work orders and assign them to designated field partners. Obtain completed site visit reports and photos
• Providing field service updates to the Customer Service and Technical Support teams
• Attending MeetingsWeekly Service Network Team MeetingsWeekly cross departmental team meetingsBi-weekly all hands meetingsOther meetings as needed

Preferred Qualifications

• 3 years of customer service experience
• 2 years of dispatch experience
• 2 years of photovoltaic experience or civil construction experience

Benefits

• Most of our roles offer the opportunity to work remotely
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents
• Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days
• Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options
• Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success