Fotona Lasers USA is hiring a
Field Service Engineer in Worldwide

Summary

Fotona is hiring a Field Service Engineer based in Providence area to provide technical service and support to customers. The engineer will perform installations, preventive maintenance, repairs, and respond to customer inquiries. Training on laser systems will be provided. Competitive pay, benefits package, and advancement opportunities are offered.

Requirements

• Minimum Associate's or Technical Degree required; Bachelor's Degree preferred
• Education or experience with photonics, electronics, biomedical engineering, or similar preferred
• Customer service and/or field service experience is a strong plus
• Clear and friendly communication style with excellent command of English
• Exceptional attention to detail
• Ability to write correspondence and emails to customers
• Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.)
• Work well as a team member and independently with minimal or no supervision
• Microsoft Office, Excel, Outlook, and Word skills

Responsibilities

• Independently perform complex troubleshooting and repairs while following established procedures (training provided)
• Instruct customers and staff in applications and operations of the equipment (training provided)
• Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required
• Ensure effective, accurate, and prompt handling of ALL customer needs in a professional and systematic manner
• Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees

Benefits

• Competitive pay based on experience
• Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance
• 401(k) with matching
• Advancement opportunities within a fast-growing and industry-leading company in healthcare