Lead Technical Writer

Summary

Join Halcyon, a pioneering anti-ransomware company, as their first full-time Technical Writer. You will establish and lead the documentation program, creating and maintaining all customer and developer-facing documentation. Collaborate with engineering, product, and support teams to translate complex security concepts into clear, concise content. This role requires a strong background in technical writing, cybersecurity, and SaaS documentation. Halcyon offers a remote-friendly work environment and a comprehensive benefits package, including full health insurance, 401k, paid time off, parental leave, and equity. The salary range is $120,000-$150,000 with a 10% bonus target. This is a ground-floor opportunity to build a best-in-class documentation program from the ground up.

Requirements

• 5+ years writing developer or product documentation for SaaS, cybersecurity, or enterprise software
• Security domain familiarity—you can quickly grasp concepts like EDR, ELAM/PPL, policy engines, APIs, and threat-response workflows
• Portfolio demonstrating clear, structured docs (user guides, API references, release notes)
• Toolchain expertise with Markdown/AsciiDoc, Git, static-site generators (e.g., Docusaurus, MkDocs), or similar
• Information architecture & UX mindset—you organize content so users find answers fast
• Collaboration & interviewing skills—comfortable extracting details from engineers, PMs, and security analysts
• Self-starter in a high-growth startup—able to set strategy, choose tools, and deliver without heavy oversight

Responsibilities

• Establish the information architecture, style guide, and tooling for all product docs, release notes, API references, and in-app help
• Write, edit, and maintain user guides, quick-start tutorials, API/SDK docs, UI copy, and troubleshooting articles for each Halcyon release
• Embed with Product and Engineering to understand new features (e.g., Policy Groups, APIs, 3rd Party Integrations and capabilities) and translate them into customer-ready content
• Own the documentation track of every release—ensuring docs, diagrams, and changelogs ship on time and align with marketing and support messaging
• Collect doc feedback from Support tickets, industry, and direct customer sessions; use insights to close gaps and improve clarity
• Select and administer authoring and publishing tools (Markdown, static-site generators, or headless CMS) that support versioning and CI/CD workflows
• Ensure all content reflects Halcyon’s brand: authoritative, approachable, and laser-focused on ransomware defense

Preferred Qualifications

• Experience documenting endpoint-security or anti-ransomware products
• Familiarity with OpenAPI/Swagger and auto-generated API docs
• Background in developer advocacy or producing video walkthroughs/tutorials
• Knowledge of DITA or other structured authoring frameworks

Benefits

• Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
• 401k plan with a generous employer contribution
• Short and long-term disability coverage, basic life and AD&D insurance plans
• Medical and dependent care FSA options
• Flexible PTO policy
• Parental leave
• Generous equity offering