Remote Field Service Engineer, Aesthetic, Medical & Dental Lasers

Summary

Join our growing US team as a Field Service Engineer in the Boston area, providing exceptional technical service and support to Fotona's customers.

Requirements

• Minimum Associate's or Technical Degree required; Bachelor's Degree preferred
• Education or experience with photonics, electronics, biomedical engineering, or similar preferred
• Customer service and/or field service experience is a strong plus
• Clear and friendly communication style with excellent command of English
• Exceptional attention to detail
• Ability to write correspondence and emails to customers
• Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.)
• Work well as a team member and independently with minimal or no supervision
• Microsoft Office, Excel, Outlook, and Word skills

Responsibilities

• Independently perform complex troubleshooting and repairs while working within the established procedures (training provided)
• Instruct customers and staff in applications and operations of the equipment (training provided)
• Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required
• Self-manage, ensuring workload is managed to meet the needs of customers in a timely manner
• Ensure proper compliance with applicable FDA regulations provided by the company
• Ensure effective, accurate, and prompt handling of ALL customer needs in a professional and systematic manner
• Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees
• Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times

Preferred Qualifications

• Ability to travel up to 75%
• Ability to work flexible hours, including some evenings and weekends
• Ability to lift and carry up to 50 lbs. though not on a daily basis, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters

Benefits

• Competitive pay based on experience
• Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance
• 401(k) with matching
• Advancement opportunities within a fast-growing and industry-leading company in healthcare