Field Service Engineer I

Summary

Join Telix Pharmaceuticals as a Field Service Engineer/Specialist, responsible for installing and maintaining ARTMS equipment, providing customer training and technical support, and working closely with various teams within our ISO 9001 certified Quality Management System. This role involves extensive field work, including installation, preventative maintenance, and troubleshooting at customer sites. You will also be responsible for generating and maintaining records, documenting lessons learned, and assisting with quality management. The position requires significant travel (up to 60%), including international travel, and extended hours may be necessary. On-the-job training and access to subject matter experts are provided. Telix offers a supportive work environment and competitive benefits.

Requirements

• Degree in relevant engineering discipline or technical diploma with relevant experience
• Minimum 3+ years of relevant mechatronic or electrical systems experience
• Strong verbal and written communication skills in English
• Familiarity with, or willingness to learn, safe chemical/radiochemical handling for setting up automated radiochemical purification and quality control
• Experience with installation and commissioning of systems
• Experience troubleshooting control systems
• Experience reading and understanding electrical schematics, circuit drawings, P&ID, etc
• Experience with inspection tools, power tools and hand tools
• Familiarity with power distribution circuits
• Team player with the ability to work with minimum supervision
• Must be willing to be designated a Nuclear Energy Worker (NEW)
• Travel (up to 60%), including international, will be required
• Must be able to lift up to 50 lbs

Responsibilities

• Maintain professionalism in all interactions with customers and partners (existing and potential)
• Leading and/or participating in installation, preventative maintenance, and technical service projects at customer sites, from project initiation to customer acceptance. Ensuring equipment is successfully installed/serviced by executing the appropriate qualification procedures and generating installation/service reports
• Training customers and ARTMS team members to use and maintain ARTMS equipment, set up automated radiochemical separations, and perform quality control procedures
• Maintaining tools and tool kits in good working order
• Performing site evaluations at potential customer facilities
• Provide after-sales virtual and/or on-site technical support and troubleshooting as necessary
• Maintaining up-to-date customer/equipment databases including logging changes and tracking field service activity
• Documenting lessons learned to support continual improvement of ARTMS’s products, processes and documentation, including documenting and internally disseminating customer feedback in line with our Quality Management System
• Assist with creating and maintaining field service-related documentation, tool lists, tool sets, spare parts lists, etc
• Assisting with incoming materials inspections

Preferred Qualifications

• Knowledge of cyclotron hardware, with a heavy emphasis on targetry and target stations
• Technical knowledge of radioisotope production, radiochemical separation processes and typical radioisotope quality control procedures (radio-TLC, HPLC, endotoxin, etc.)
• Experience working in radioactive environments
• Knowledge and experience working within cGMP and/or ISO9001 standards
• Preference may go to a candidate with language abilities in French, Japanese, Mandarin, Cantonese, Portuguese, Korean, German, Swedish, Russian or another language

Benefits

• Competitive salaries
• Annual performance-based bonuses
• An equity-based incentive program
• Generous vacation
• Paid wellness days
• Support for learning and development