Field Service Planning Coordinator I

Summary

Join Technical Safety Services (TSS) as a Field Service Planning Coordinator! This remote position (CST time zone) is crucial for enhancing customer experience by managing service schedules, ensuring timely delivery, addressing urgent requests, and overseeing repairs. You will be responsible for client communication, inventory and scheduling oversight, service coordination, order review and assignment, and issue resolution. TSS offers competitive salaries, comprehensive benefits including medical, vision, dental, 401k, disability and life insurance, and PTO. The ideal candidate will have 2-5 years of field service experience, strong communication skills, proficiency in Microsoft Office Suite, and excellent organizational abilities.

Requirements

• 2-5 years of field service industry experience in a customer service or scheduling/coordination position
• Demonstrate strong communication skills and an ability to deliver results through teamwork
• Proficient in Microsoft Outlook, Excel and Word
• A combination of education, training, and related experience may meet the requirements
• Proficiency in using software or platforms for scheduling and coordination purposes
• Must think critically and creatively and be able to work independently as well as have strong organizational and planning skills
• Strong interpersonal skills
• Ability to successfully solve challenging issues, perform critical thinking, and be detail oriented
• Excellent organizational ability – can easily multitask and shift priorities as need
• Ability to think and plan strategically
• Excellent customer service and communication skills, both verbal and written
• Strong troubleshooting and problem-solving skills with the ability to learn new systems and services
• Excellent organizational skills and attention to detail
• Ability to thrive in a fast-paced, dynamic environment while maintaining a customer-centric approach
• Ability to quickly learn and train others on the use of Service Manager other software systems

Responsibilities

• Promptly respond to client inquiries via phone and email, providing comprehensive product and service information while addressing repair requests efficiently and effectively
• Manage monthly inventory lists, ensuring all items requiring service are scheduled after PO/payment collection, document reasons for any missed items in the scheduling process
• Organize and schedule field service work orders, prioritizing tasks to ensure the most efficient timeline possible for service delivery
• Review daily field service orders, assign tasks to technicians, and monitor job progress to ensure timely completion
• Identify, investigate, and resolve any client or technician issues that may arise during service delivery, ensuring seamless operations and customer satisfaction
• Other duties as assigned

Benefits

• Salary range of $20.00 - $27.00 hourly
• Medical, vision and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays