Service Coordinator

Summary

Join NeuroNav, a high-growth company enhancing the quality of life for adults with developmental disabilities. As a Service Navigator, you'll partner with clients and families, guiding them through California's Self-Determination Program. You will create personalized care plans, manage budgets, and coordinate services. This role requires a Bachelor's degree or equivalent experience, client-facing experience, and excellent communication skills. NeuroNav offers a competitive benefits package including health insurance, 401k, paid time off, and the ability to work from home. We provide extensive training and value a driven, passionate, and empathetic team player.

Requirements

• Bachelor’s Degree or equivalent work experience
• Client-facing experience managing multiple relationships at one time
• Excellent written and verbal communication skills
• Must have computer, reliable high-speed internet connection, and a quiet work environment

Responsibilities

• Person-centered Planning - you will be trained in a special facilitation framework to capture your client’s unique strengths, goals, needs and desired outcomes into a person-centered plan
• Budget & Spending Management - you will help translate personalized plans into concrete support needs and advocate for those needs to local budget authorities. Once a budget is approved, you will help the client design their service program and how they wish to spend their budget to achieve their goals
• Project Management - you will be the driver that holds the process together and guides the client and other partner organizations (including Regional Centers and Financial Management Services) to complete next steps essential for your client’s access to services
• Service Provider Access and Coordinator - you will leverage NeuroNav’s proprietary resources to search for and assist providers in implementing person-centered plans throughout the year
• Special Projects - you will contribute your talent and insights from working with clients into key company strategy and initiatives each quarter

Preferred Qualifications

• Fluent in Spanish and bilingual
• Experience in a performance-based culture with metrics attainment goals
• Experience serving in the disability field
• Experience with Microsoft Office & Google Suite

Benefits

• Diverse and inclusive culture
• Competitive salaries + bonuses
• Ability to work from home
• Gold standard health, vision and dental insurance
• 401(k)
• 14 Paid Time Off (PTO) days per year
• 7 sick or flex days per year
• 14 Paid Time Off (PTO) days