Remote Field Technician

Summary

Join our team and help us push the shopping cart forward by working on smart shopping carts powered by deep learning and computer vision. As a Caper team member, you will work with hardware and operations teams to diagnose and resolve issues, deliver new features, and improve Caper carts.

Requirements

• 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
• Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
• Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
• Basic network knowledge in setup of Wi-Fi devices
• Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
• Ability travel-out-of-state for training purposes and new store setups
• Must have a vehicle and clean driving record

Responsibilities

• Work with the Hardware and Operations teams to diagnose and resolve issues, as well as deliver new features and improvements to Caper carts
• Communicate with our clients and represent Caper professionally on-site and virtually
• Capture clear notes and other media to document understanding and resolution processes for issues encountered
• Work with a Wonderful Team that will support you in your success
• Requires availability Monday through Friday and the ability to diagnose and resolve incident tickets on-site within 48 hours
• Support new retail store setup of carts
• Contracted role can provide supplemental income with flexible day and evening hours

Preferred Qualifications

• Enjoy learning about and working directly with software and hardware of new technology
• Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation
• Customer-focused orientation that aims to over-deliver on expectations
• Willing to work independently in the field with limited supervision
• Logical thinker who is able to connect the dots when a complex challenge arises
• Collaborative attitude who enjoys working with a team to solve problems