Finance Operations Analyst

Summary

Join Octane®, a remote-first company revolutionizing recreational purchases, as an Aftermarket Cancellations Specialist! Based in our Irving Servicing Center, you will process and organize aftermarket product cancellations, ensuring timely refunds. You will collaborate with dealer partners, handle inbound/outbound inquiries, and maintain detailed account records. This role requires strong communication, organizational skills, and experience in auto finance, specifically aftermarket cancellations. Octane offers a comprehensive benefits package including robust healthcare, generous PTO, parental leave, a 401k with company match, educational assistance, and wellness benefits.

Requirements

• Bachelor’s degree or equivalent work experience in lieu of
• Proficient in MS Office
• Ability to work independently and as a team member while using critical thinking and sound judgment in decision making
• Strong communication skills interpersonal, verbal and written with the goal of influencing outcome
• Ability to establish and maintain effective and strategic working relationships
• Basic understanding of finance/lending
• High-degree of organizational skills, sharp ability to learn quickly, and strong overall knowledge of aftermarket cancellation processes

Responsibilities

• Review and initiate aftermarket product cancellations for GAP when accounts are paid in full as well as all other product types when an account is a loss (charge-off, repossession, etc)
• Maintain regular follow-up with our dealer partners in the recovery of cancellation refunds to ensure refunds are received as timely as possible
• Organize and track cancellations throughout each step in the refund workflow processes
• Maintain adequate account notation that defines a clear and adequate history of actions taken for each account worked
• Establish and maintain strategic and excellent relationships with our internal sales team and dealer network
• Record and maintain tracking of dealer performance related to aftermarket cancellation refunds
• Identify, track, and report out issues or refund delays to be escalated to dealer risk
• Field inbound and outbound communication and answer questions as needed
• Perform all responsibilities in accordance with the company’s competencies, compliance, regulatory and information protection requirements
• Maintain expected production and outbound call volume daily
• Ensure that all internal and external stakeholders receive prompt, efficient, courteous, and professional service, including follow through to resolution

Preferred Qualifications

• 2+ years auto finance experience, specifically with focus in aftermarket cancellation refunds or dealer follow-up/support preferred
• Experience working in Salesforce a plus

Benefits

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Wellhub (Gympass) Wellness Benefit