Sales Operations Analyst

Summary

Join Mintel's dynamic team as a detail-oriented and analytical Sales Operations Analyst. Support Sales and Finance teams by reviewing contracts, analyzing sales data, and providing performance reports. Leverage expertise in accounting, revenue reporting, and sales analytics to deliver actionable insights. Responsibilities include contract review and processing, database maintenance, identifying discrepancies, collaborating with legal, providing administrative support, and generating reports. The ideal candidate possesses a Bachelor's degree in a relevant field or equivalent experience, proven sales analysis and contract administration experience, proficiency in Excel and CRM platforms, strong analytical and communication skills, and attention to detail. Mintel offers a supportive culture, flexible work arrangements, personal development opportunities, social events, generous leave, and employee benefits.

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, related field, or qualified by relevant experience
• Proven experience in sales analysis, contract administration, or related field
• Proficiency in Microsoft Excel and CRM platforms - Salesforce or Microsoft Dynamics
• Strong analytical skills with the ability to interpret complex data sets and generate actionable insights
• Excellent communication skills, with the ability to effectively convey audit findings to peers and management
• Detail-oriented with a high level of data management accuracy
• Ability to work independently and collaboratively in a fast-paced environment
• MUST be able to work on UK & US timing - (10pm - 5am)
• MUST be fluent Mandarin speaker
• Able to work Malaysian holidays that clash with UK and US

Responsibilities

• Review sales contracts and agreements globally to ensure accuracy and compliance with Finance company policies and procedures
• Accurately maintain, audit, and reconcile the database of contract information within the CRM and Mintel’s sales performance tracking Excel sheets
• Identify discrepancies, errors, or potential risks in contracts and escalate issues to relevant stakeholders for resolution
• Collaborate with our legal department to ensure contract terms and conditions are appropriate
• Provide administrative support to the wider commercial team
• Accurately maintain, audit, and reconcile the database of contract information within CRM and internal tracking systems
• Help produce related monthly reporting
• To carry-out any other ad-hoc task given by Line Manager

Preferred Qualifications

Experience in the Subscription Sales or SaaS industry is a plus

Benefits

• A culture that supports true collaboration whilst embracing remote working
• Flexible start time and end time
• Blended (office/home) approach to work
• Approach to personal development where we encourage individuals to grow and share what they’ve learned
• Social events, both within the department and across the company
• Generous annual leave and wider circle employee benefits
• Additional one day off to celebrate your birthday
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives)
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organized by our Mintel Gives (where applicable)
• Mental health and wellbeing support via Modern Health App
• Beautifully designed offices foster collaboration and fun