Remote Financial Customer Service Advisor
at Utility Warehouse

Summary

Join a high growth FTSE 250 business with the ambition to introduce 1 million additional customers to our offering. Help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.

Responsibilities

• Answer incoming customer calls promptly and professionally
• Provide excellent customer service by addressing inquiries, resolving issues, and offering solutions
• Handle customer complaints with empathy and patience, aiming for first-call resolution whenever possible
• Follow call centre guidelines to ensure consistency and quality of service
• Utilise computer systems to access customer accounts, input data, and document interactions accurately
• Collaborate with team members and Managers to meet performance targets and maintain service standards
• Stay updated on product knowledge, company policies, and procedures to assist customers effectively
• Demonstrate strong communication skills, active listening, and problem-solving abilities
• Adhere to call centre policies regarding attendance, punctuality, and adherence to schedules
• Maintain professionalism and composure during challenging customer interactions