Remote Associate Solutions Engineer
at Lattice

Summary

Join Lattice's Solutions Engineering team as a trusted pre-sales partner and advisor to the Go-to-Market (GTM) team, supporting revenue growth through technical discovery, executive presentations, and product demonstrations.

Requirements

• 2+ years of progressive customer-facing experience in a SaaS environment, including customer success, implementation, technical support, product, or professional services and/or 1+ year of experience in a solutions consulting, solutions engineering, or sales engineering role
• Ability to simplify complex processes and technical challenges in order to illustrate positive business outcomes through a proposed solution for a variety of audiences, including executive leaders and technical stakeholders
• Experience in designing and delivering strategic, engaging, and impactful product demonstrations focused on value and outcomes for a wide range of organizations and buyer groups
• Impeccable organization and prioritization skills to accommodate multiple Sales partners and concurrent prospective customer evaluations
• Exceptional written & verbal communication skills and the ability to work across all internal teams
• Creativity in how you approach the role, including storytelling in product demonstrations, technical curiosity about how things work, and innovative ways to solve business challenges
• Intrinsic motivation to think outside the box and develop innovative solutions in ambiguous situations
• Ability to balance sharp focus on measurable revenue outcomes with deep and genuine empathy for colleagues, customers, and the business
• Prior experience in HR technology working with People Ops and HR teams required. Payroll experience a plus

Responsibilities

• Support pre-sales technical discovery and executive presentations in collaboration with the Sales team with a primary focus on the Lattice HRIS product suite
• Deliver outcome-focused Lattice HRIS product demonstrations to prospects and customers throughout the sales cycle
• Serve as a technical advisor and subject matter expert in HRIS, payroll, and time tracking technology to support the Lattice sales team
• Actively participate in the RFx process with the Sales team to ensure alignment of solution scope/fit for the customer
• Solicit, capture, and track product feature requests from the field and collaborate with the Product team to align market feedback with future product innovation
• Discover and document customers’ business requirements and technical environment in order to design a tailored solution plan and secure the technical win
• Partner with customers’ technical teams to ensure that all requirements are met, both on a policy and technical front
• Collaborate cross-functionally with marketing, GTM enablement, and post-sales teams to drive additional initiatives as required

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life, AD&D, and Disability Insurance
• Emergency Weather Support
• Wellness Apps
• Paid Parental Leave
• Paid Time off inclusive of holidays and sick time
• Commuter & Parking Accounts
• Lunches in the Office
• Internet and Phone Stipend
• One time WFH Office Set-Up Stipend
• 401(k) retirement plan
• Financial Planning
• Learning & Development Budget
• Sabbatical Program
• Invest in Your People Fund