Financial Operations, Collections Representative

Summary

Join Loadsmart, a leading logistics technology company, as a Collections Representative! Based remotely in the Philippines, you will manage a portfolio of customer accounts, ensuring timely payment and reducing Days Sales Outstanding (DSO). You will communicate with customers to resolve payment issues and maintain detailed records. Success requires strong problem-solving and communication skills. This role is crucial for maintaining healthy cash flow and strengthening customer relationships. Loadsmart offers competitive salaries and unlimited PTO.

Requirements

• Fluency in English – both verbal and written
• Background in collections, finance, or accounts receivable
• Experience working in fast-paced, high-volume environments
• Proficiency with Excel and Google Workspace
• Familiarity with account reconciliation, payment application, and dispute resolution

Responsibilities

• Manage a portfolio of customer accounts to ensure timely collection of outstanding balances, with a strong focus on reducing Days Sales Outstanding (DSO)
• Communicate effectively and professionally with customers to resolve payment issues, reconcile accounts, and follow up on disputes or missing documentation
• Maintain detailed records of communication and payment commitments in internal systems, supporting audit readiness and internal reporting
• Ensure customers receive and understand all relevant documents (invoices, statements, remittance details) to avoid payment delays
• Work closely with the Collections Supervisor and Manager to escalate complex cases and provide insights on customer trends or challenges

Preferred Qualifications

• Experience with NetSuite and/or Salesforce is a strong plus
• Bonus: Experience in logistics, brokerage, or SaaS billing systems

Benefits

• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit