Account Manager

Summary

Join Veolia, a leading environmental company, as a remote Account Manager covering VA, WV, PA, NJ, DE, and MD. This role focuses on retaining and growing high-value customers. You will manage customer accounts, engage in consultative selling, advise on ESS services, and support technical sales. Responsibilities include creating account plans, managing price books, and collaborating with other departments. Travel to customer sites is required. This position requires a high school diploma, customer relationship experience, and technical waste knowledge. Five or more years of sales experience is preferred.

Requirements

• High School Diploma
• Demonstrable customer relationship experience
• Technical knowledge/ experience of waste transport, disposal and recycling (from a degree or from experience)
• Awareness of managing financial
• Relationship-building skills
• Ability to prioritize the highest value opportunities
• Focus on meeting customers needs, offering the least complex and most efficient (profitable) solution for ESS
• Ability to manage customer and waste stream P&Ls
• Able to work collaboratively across different functions and to secure help from colleagues
• Comfortable with a role on the road, but able to maintain connectivity to branch/ satellite
• Strong communication skills and writing skills
• Veolia training as required

Responsibilities

• Manage all existing customer accounts within an assigned sales territory with focus on named high value/strategic accounts
• In the strategic accounts it is expected that the Account Manager owns the customer relationships with additional focus on growth through expanded service offerings, margin improvement, treatment technology optimization and customer retention
• Engage in consultative-selling techniques that provide recommendations on a problem to solution basis
• Advise customers on ESS services and solutions through a basic understanding of various state and local governmental regulations pertaining to generation, storage, transportation and disposal of generated waste
• Support Technical Sales Representative(s) with onboarding new accounts to ensure an effective handoff
• Determine the current total spend on hazardous waste of the high value/ strategic customers and ESS's % share
• Create account plans and document in Salesforce for all high value/ strategic customers to grow and retain these customers
• Record leads within existing high value/ strategic customers in Salesforce
• Play an active role in management of Price Books for (higher value/ strategic) accounts; for example additions for new waste streams/service codes
• Support the Technical Sales Representative(s) and Inside Sales Representative(s) as required with information/ help within territory
• Maintain cooperative working relationships with all necessary departments to ensure effective coordination and resolution of customer issues
• Other responsibilities at the direction of the Strategy & Growth Manager
• Travel to customer sites for in-person meetings is required

Preferred Qualifications

• Preferred degree or equivalent experience in science, mathematics, or business
• 5+ years of sales experience

Benefits

• Paid time off policies
• Health
• Dental
• Vision
• Life insurance
• Savings accounts
• Tuition reimbursement
• Paid volunteering
• Employer sponsored 401(k) plan