Fintech Compliance Manager

Summary

Join Toast, a leading provider of all-in-one restaurant platforms, as a Fintech Compliance Manager! This role involves overseeing and implementing compliance programs for banking products, including commercial deposit accounts, debit cards, and more. You will be responsible for identifying and mitigating compliance risks, advising on product development, leading compliance committees, and collaborating with internal and external stakeholders. The position requires a Bachelor's degree or certification (CRCM preferred) and 8+ years of relevant experience in compliance, risk, or audit at a financial institution. Toast offers a competitive salary, comprehensive benefits, and a flexible hybrid work model. Candidates residing in Boston, Chicago, New York, Washington DC, and San Francisco will benefit from closer proximity to colleagues and company resources.

Requirements

• Bachelor’s Degree or certification required (CRCM preferred)
• Direct experience managing compliance programs for banking products, specifically, commercial deposit accounts, debit cards, prepaid payroll cards, earned wage access, billpay services, stored value cards payments, and consumer, etc
• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience
• 5+ years of experience in a compliance, risk, or audit role at a financial institution providing commercial and/or consumer non-investment banking products (Fintech or payments industry preferred)
• Experience maintaining fintech-oriented frameworks, bank partnerships and third party vendors programs
• Familiarity with operational processes and regulations related to banking products. Ability to work well with ambiguity and synthesize large amounts of complex information
• Strong communication skills (both written and verbal)

Responsibilities

• Oversee and implement the banking product specific compliance management program within Toast's Fintech Line of Business
• Facilitate the identification, assessment, and mitigation of compliance risks and control gaps within the respective product areas
• Provide advisory support on the development of new products, and enhancement of existing products, to ensure regulatory compliance
• Lead relevant compliance committees, providing visibility to senior leadership, including escalations as needed
• Assist the Global Testing team in the creation and execution of product specific compliance testing programs
• Partner with the Fintech business on the creation and maintenance of regulatory compliance policies, procedures, controls, and strategies, while advising on emerging risks
• Develop and facilitate necessary compliance training
• Support and oversee the fintech banking issue management processes
• Monitor product specific regulatory changes and support regulatory change management processes
• Facilitate reporting to bank partners, partner reviews or testing, vendor management, and other administrative functions to support bank partner relationships and meet obligations

Preferred Qualifications

• CAMS
• Prior money transmission experience

Benefits

• Competitive compensation and benefits programs
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits (details available at https://careers.toasttab.com/toast-benefits)
• Remote and hybrid work flexibility