Lending Operations & Compliance Manager

Summary

Join Modernize, a QuinStreet division, as their Lending Operations & Compliance Manager. This role demands a resourceful and detail-oriented individual who thrives in a fast-paced environment and can independently manage operational initiatives across lending partnerships, compliance, and treasury operations. You will oversee the entire loan lifecycle, ensure regulatory compliance, and maintain operational consistency. The ideal candidate will have experience driving operational improvements and possess strong analytical and problem-solving skills. This position offers a competitive salary, performance bonuses, equity, and participation in standard employee benefits programs.

Requirements

• 5+ years of hands-on experience in lending operations, consumer finance, or regulatory compliance
• At least 1+ years of experience independently owning or leading operations strategy initiatives
• Proven track record of working autonomously and taking initiative without requiring direct supervision
• Deep understanding of consumer lending workflows, including underwriting, funding, and servicing
• Familiarity with financial regulations and compliance practices, with experience supporting audits (CFPB, state DFIs, etc.)
• Strong process orientation with a continuous improvement mindset (lean, Kaizen, etc.)
• Comfortable using operational and loan data to drive insights and guide decision-making
• Bachelor’s degree required in Business, Finance, Operations Management, or related field

Responsibilities

• Own end-to-end operational oversight of lending partner relationships, including managing contractor status across approved, denied, and dormant lenders
• Independently manage treasury coordination to ensure alignment with revenue recognition practices and partner SLAs
• Oversee and optimize the full loan lifecycle (application to servicing) with minimal guidance
• Drive the implementation of new procedures and policies that improve speed, accuracy, and efficiency across operational systems
• Maintain compliance standards and ensure all processes meet federal and state lending regulations (e.g., TILA, ECOA, UDAAP, FDCPA)
• Support and respond to regulatory audits and exams in collaboration with compliance/legal teams
• Identify and mitigate risks across lending and operational pipelines through proactive monitoring and documentation
• Develop repeatable processes, playbooks, and templates for internal teams to follow
• Act as a primary point of contact for both internal stakeholders and lending partners regarding operational processes
• Lead internal trainings and educate teams on process, compliance, and regulatory updates
• Collaborate cross-functionally, but operate with a high level of independence and accountability

Preferred Qualifications

• Experience with online lending, marketplace lending, or fintech environments strongly preferred
• Bonus points for advanced credentials like an MBA, JD, CRCM, or equivalent

Benefits

• Health care benefits
• Retirement benefits
• The amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits)
• Any other tax-reportable benefits
• Performance bonus or commission
• Equity in the form of restricted stock units