Forward Deployed Engineer

Summary

Join Orb, a company revolutionizing billing infrastructure for AI and software, as a software engineer. You will alternate between developing production-ready features and collaborating directly with customers to ensure successful Orb integration and launch. This role involves working closely with the Customer Success team, building custom integrations, and contributing to product improvements based on customer feedback. You will collaborate across various teams, including Engineering, Product, Design, Sales, and Customer Success. The ideal candidate enjoys solving complex problems, seamlessly transitioning between coding and customer interactions, and contributing to product iteration. This position requires a hybrid work model with 3 days a week in the San Francisco office.

Requirements

• 4+ years of experience as a software engineer, ideally in a fast-moving or startup environment
• Energized by combining engineering with hands-on customer interaction, similar to a forward-deployed engineer or solutions architect
• Comfortable diving into complex technical problems and turning ambiguous needs into working solutions
• Strong written and verbal communicator, able to clearly explain technical concepts to various audiences
• Empathetic and user-focused—you care about building intuitive products that solve real problems
• Versatile across the stack and eager to work with new technologies and domains
• Motivated by impact and excited to see your work directly help customers succeed

Responsibilities

• Serve as a technical advisor during customer onboarding, guiding implementation, and helping unblock complex workflows
• Build custom integrations or tooling to help customers succeed, then generalize those into core product features
• Work closely with customers to understand their workflows, identify recurring needs, and help shape the roadmap with real-world insights
• Contribute across the stack to deliver high-quality product features and improve internal tooling
• Partner cross-functionally with Engineering, Product, Design, Sales, and Customer Success to drive a great end-to-end experience
• Improve the efficiency of customer-facing teams by reducing manual work through automation and tooling

Benefits

• Excellent medical, dental, and vision insurance - 100% coverage for you and dependents
• Unlimited PTO (with 15 days minimum encouraged), 11 paid holidays, plus one week of time off during the last week of December
• 401k plan
• 16-week paid parental leave with equity vesting
• Commuter stipend
• Catered lunches in the office
• Meaningful equity in the form of stock options