Fraud Detection Analyst

Summary

Join GoDaddy's Fraud Detection team as a remote Fraud Detection Analyst in Romania! You'll play a vital role in ensuring a world-class payment experience for customers while minimizing fraud-related losses. Your responsibilities include reviewing orders, making fraud decisions, and interacting with customers via phone, chat, and email. You'll conduct thorough research to validate decisions and maintain professional conduct. This 24/7 department utilizes a performance-based shift bid program. The role requires experience in call centers, fraud detection, and metric-driven environments. GoDaddy offers a comprehensive benefits package, including paid time off, retirement savings options, bonuses, health benefits, and parental leave.

Requirements

• 1+ years experience in a call center/customer support environment
• 1+ years fraud detection or banking experience
• Experience working in a metric/queue environment
• Candidates must be skilled in performing intermediate to advanced web-based searches
• Candidates should be able to quickly absorb information from web-based searches and utilize that information in their decision-making

Responsibilities

• Decision orders presented through a review queue utilizing given information and available research to determine whether the order is valid, fraud, or needs more information/investigation
• Conduct research as appropriate to help validate a fraud/valid decision
• Represent the department professionally at every turn
• Make outbound calls to customers to determine if fraudulent payment activity is present
• Receive inbound calls from customers or our Care team either validating or confirming fraud on the purchase
• Review JIRA (email) tickets to resolve fraud investigations, assist customers with fraud-related scenarios, and route customers properly as needed
• Assist internal customers via chat in resolving fraud and locked-account scenarios
• Perform other work-related duties as assigned

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave