Product Manager

Summary

Join Pindrop, a leader in voice authentication and fraud prevention, as a Product Manager for our Protect product line. You will drive product strategy, define product goals, and collaborate with engineering and marketing teams to launch successful features. This remote role requires 5-7 years of product management experience, preferably in fraud detection or voice technology, and a technical background. You'll thrive in a fast-paced environment, working with cutting-edge technology and a supportive team. Pindrop offers competitive compensation, unlimited PTO, comprehensive benefits, and opportunities for professional development.

Requirements

• Delivered a product that delights users
• 5-7 years of product management experience, preferably with fraud detection applications, voice technology and call center solutions
• Experience within a SaaS company required
• Familiarity with the Software Development Life Cycle (SDLC) process required
• Technical background, including experience leveraging AI and Generative AI for product development, machine learning applications, model deployment, and API integrations
• Proven track record of successful product launches
• Strong leadership, communication, and presentation skills

Responsibilities

• Become an expert on the Fraud market and be credible in front of customers and partners on fraud prevention, detection, and operations
• Drive the strategy for Pindrop's Protect product line
• Set product goals, objectives, and KPIs such as Accuracy, Fraud Review Rate, User Productivity, Churn, Entry into New Markets, TAM expansion, etc
• Identify new opportunities and product features for achieving product goals
• Prioritize product features to develop quarterly and annual roadmaps
• Design product features, develop MVP scope, and create engineering requirements
• Be responsible for product-market fit
• Be responsible for the successful launch of new features collaborating with PMM, SE, Sales, and CS - positioning, messaging, sales enablement
• Be responsible for driving customer adoption, working jointly with CS
• Analyze competitive and industry trends
• Assist with competitive analysis and positioning materials
• Conduct regular market analysis to stay ahead in the industry
• Engage with relevant market analysts
• Oversee the product lifecycle, from inception to launch
• Partner with engineering on product roadmap across new features, technical debt, compliance requirements, etc
• Partner with engineering on technical design and effort estimates
• Partner with engineering to launch features and iterate on fit-and-finish needed to achieve MVP and adoption
• Engage with executive-level stakeholders to obtain buy-in and raise escalations
• Operate internal and external steering committees to align product direction
• Engage with customers and be the product ambassador in customer advisory boards, customer community meet-ups, customer review meetings
• Partner with marketing to develop market-facing materials and drive lead generation
• Collaborate with go-to-market partners to increase solution adoption and reduce time to value

Preferred Qualifications

Experience with Agile/Scrum methodology desired

Benefits

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2025 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Recurring monthly Phone and Internet allowance
• One-time home office allowance
• Remote first environment – meaning you have flexibility in your day!
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine