Fraud Operations Analyst

Summary

Join Wealthfront as a fully remote Fraud Operations Analyst I and contribute to our fight against financial crime. You will conduct daily fraud monitoring and investigations, working closely with various teams across the company. Your responsibilities include identifying unusual financial activity, performing data-driven analysis, and collaborating with internal and external stakeholders. This role requires strong analytical and investigative skills, experience in the financial services industry, and knowledge of relevant regulations. Wealthfront offers a competitive salary, equity, and a comprehensive benefits package.

Requirements

• 1-3 years of analytical experience in the financial services industry
• Strong research and investigation skills, ideally adept at aggregating and synthesizing large amounts of information, including transaction data
• Ability to work efficiently and independently in a fast-paced, high-volume, and technology-driven environment
• Knowing when to use judgment to make risk based decisions with current (and sometimes limited) information
• Strong written and oral communication with attention to detail, analytical skills, investigative research, and documentation experience
• Understanding fraud schemes; including Wire, ACH, Debit Card, Online Account Takeover, Identity Theft, Elder Financial Exploitation, and New Account Fraud

Responsibilities

• Assist in the identification of unusual financial activity indicative of money laundering, financial fraud and/or financial crime
• Conduct complex investigations aimed at identifying criminal activities and preventing fraud on our platform
• Perform data-driven analysis to identify vulnerabilities and/or proactively determine potential issues or areas of improvement
• Perform thorough analyses of account and transaction histories to detect and elaborate on established patterns related to fraud and anti-money laundering (AML) typologies
• Conduct holistic account and transaction monitoring in support of Wealthfront’s BSA/AML and Sanctions programs
• Coordinate fraud investigations and recoveries with contra firms
• Present findings of investigations to different stakeholders within the firm
• Create, implement, and update policies and procedures to further develop Wealthfront’s anti-financial crime and transaction monitoring program
• Research fraud, identity and user behavior to contribute to rules, models and other detection systems
• Coordinate with Financial Crimes Compliance to ensure fraud and non-fraud-related cases are properly escalated for investigation and SAR filing consideration
• Partner with Engineering teams to implement automated solutions
• Work with other product areas to develop new data driven controls for optimizing user experience while detecting and preventing fraud
• Work with our support team to resolve client issues
• Assist in the identification of process improvements and automation opportunities
• Maintain subject matter expertise and ensure work completed adheres to applicable regulations, policies, and procedures

Preferred Qualifications

• Experience with SQL and/or dashboard creation is preferred
• Knowledge of FINRA, NACHA, SEC and MSRB rules is a plus
• Experience conducting Anti-Money Laundering (AML), Anti-Threat Finance (ATF) and/or OFAC related analysis and/or investigations, and Financial Intelligence analysis and Counter-Intelligence a plus
• Embody the qualities of being a true team player - humility, intelligence, and openness to both positive and constructive feedback

Benefits

• Medical, vision, dental
• 401K plan
• Generous time off
• Parental leave
• Wellness reimbursements
• Professional development
• Employee investing discount