Fraud Operations Investigator II

Summary

Join Affirm, a company reinventing credit, as a Fraud Analyst. You will research unauthorized loan claims, investigate FCRA disputes, review chargebacks, monitor suspicious account activities, collaborate with the Back Office team, and influence risk model development. This role requires 1-2 years of experience in queue-based fraud and dispute review, excellent analytical skills, and experience with investigation tools. A working knowledge of SQL and a programming language is preferred. Affirm offers competitive benefits including 100% subsidized medical, dental, and vision coverage for you and your dependents, flexible spending stipends, competitive time off, and an ESPP.

Requirements

• Passion and drive to change consumer banking for the better
• 1-2 years of queue based fraud review and disputes review experience
• A keen eye for detecting and deterring fraud and risk
• Experience with investigation tools such as: TLO, LexisNexis, Emailage, Ekata, Pipl, Etc
• Excellent analytical and problem solving skills

Responsibilities

• Research unauthorized loan claims to ensure accurate and appropriate responses to our customers
• Investigate and review FCRA disputes received from credit reporting agencies
• Review chargebacks and compile evidence for the process of representment
• Regularly review suspicious account activities, spot trends and identify links to deter fraud attacks
• Work collaboratively with our Back Office team to resolve incoming customer complaints
• Influence development of risk models and review procedures
• Assist with ad-hoc projects as needed

Preferred Qualifications

• Working knowledge of SQL and some programming language
• SQL/Snowflake experience

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending
• Equity rewards
• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
• Remote work