Fraud Operations Manager

Summary

Join Happy Money as a Fraud Operations Manager and lead the team responsible for detecting, investigating, and managing fraud-related risks. Oversee daily fraud operations, manage partnerships with external BPO teams, and contribute to the operationalization of fraud strategy. Protect members and lending partners while positioning Happy Money for future growth. You will manage the Fraud Operations team, including internal and external BPO partners, and oversee fraud detection, investigation, and resolution activities. This role requires collaboration with various teams and ensuring compliance with regulations. The position offers a competitive salary and benefits package.

Requirements

• 5+ years of experience in fraud operations, BSA/AML compliance, or fraud risk management, preferably within fintech, financial services, or lending
• 2+ years of people leadership experience, including direct oversight of external BPO or outsourced operational teams
• Experience managing vendor/BPO relationships, including defining success criteria, monitoring performance, and driving continuous improvement
• Strong understanding of fraud trends, detection tools, and financial crime compliance
• Experience with incident response processes, SAR/STM filings, and law enforcement communications
• Analytical mindset with experience using data to drive operational decisions and performance improvements
• Excellent cross-functional collaboration skills — comfortable working with Product, Engineering, Legal, and Compliance teams
• Ability to thrive in a fast-paced, high-growth, and mission-driven environment

Responsibilities

• Lead the Fraud Operations team, including internal fraud review analysts and external BPO partners
• Develop and manage the relationship with BPO teams, ensuring strong performance, alignment to strategy, and continuous process improvements
• Manage day-to-day fraud detection, investigation, and resolution activities across internal and external teams
• Oversee and continuously refine processes for fraud complaints, disputes, and customer escalations
• Manage BSA/AML processes including SAR/STM filings and regulatory compliance monitoring
• Handle law enforcement inquiries and ensure accurate, timely reporting
• Maintain and enforce SLAs for fraud review and resolution internally and with BPO teams
• Collaborate closely with Risk, Product, and Engineering to operationalize fraud strategies and evaluate, implement, and optimize fraud mitigation tools and processes
• Define and manage policies and procedures for the review of fraudulent applications and fraud investigations
• Ensure compliance with applicable fraud, BSA/AML, and financial crime regulations
• Implement and own the incident response playbook for handling fraud attacks
• Monitor and report on key fraud metrics, including true fraud rates, false positive rates, and BPO performance metrics
• Manage external partner and vendor reporting for fraud-related matters

Preferred Qualifications

• ACAMS, CFE, or other relevant fraud related certifications
• Experience with case management platforms such as Oscilar and LoanPro as well as fraud detection tools such as TLO/LexisNexis, telesign, and others
• Prior experience at a high-growth fintech or startup environment

Benefits

• Medical, dental, and vision insurance options covered at 100% for you & family
• 401k Plan with a matching contribution
• Generous PTO
• Monthly Health and Wellness Days
• 12 Weeks Paid Family Leave
• Company-paid short & long term disability and life insurance
• Happy Money is a 100% fully distributed workforce